Lead Software Engineer (Kraken Utilities, OSS / Telco Integrations)

Requirements

• We’re looking for an empathetic leader who enjoys solving complex system problems
• Experience with Python stack and Web frameworks
• Strong domain modelling skills
• HTTP & REST APIs
• Building robust, fault-tolerant systems
• (Desirable) Experience building SDKs or APIs for other developers
• (Desirable) Experience with microservice design

What the job involves

• This is not a “business-as-usual” engineering role
• You will play a key role in shaping how Kraken integrates with telecom and utility ecosystems—designing systems that are scalable, resilient, and developer-friendly
• You’ll act as a systems thinker and architect, solving multi-team challenges and building platforms that other engineers (internal and external) rely on
• Design and develop new components of the Kraken platform for broadband utilities
• You will work closely with (and help shape) the OSS & Integrations function, which is responsible for:
• Partner Integrations
• Build and maintain integrations with telecom network providers, CPE (router) providers, and call record systems
• Handle a mix of REST and SOAP APIs to provision and query network state
• API & Platform Development
• Develop robust APIs connecting Kraken to external telco infrastructure
• Improve integration reliability and scalability
• Automation
• Create workflows to streamline operations between Kraken and partner systems
• Reduce tight coupling between integrations and core business logic (e.g. Order Management, Quoting, Charging)
• Improve system stability and developer productivity
• Lead on microservice design, contract testing, and integration patterns
• Build facades and emulators to simulate integrations
• Treat internal developers as first-class customers
• Design and build an SDK layer for third party developers
• Help scale Kraken Utilities by embedding a strong engineering and customer-first culture
• Influence how teams are structured and how systems evolve
• Take ownership of architectural direction and execution
• You’ll be responsible for leading a team of engineers, making decisions on how the team operates and setting the technical direction of the team
• You’ll be curious about AI developer workflows, ready to experiment and introduce new ways of working
• This role will involve line management duties, as well as being hands on and close to the code
• You’ll be responsible for ensuring the quality of the code being delivered through thoughtful code review
• Work with other engineering teams and external engineering teams regularly
• Work with client delivery to help prioritize, deliver and maintain work required by clients
• Be responsible for monitoring and alerting of production systems and where required, lead and manage incidents
• You’ll work on platform-level architecture, not just features
• You’ll design systems that impact multiple teams and external partners
• You’ll help redefine how developers interact with Kraken via SDKs and abstractions
• You’ll have real ownership in shaping both technology and team structure

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