Head of Customer Experience – SMB & Mid-Market

NAVEX is seeking a Manager, Customer Experience to lead a hybrid team focused on SMB and Mid-Market customer engagement across EMEA and APAC. In this role, you will drive operational excellence, customer retention, and satisfaction through effective engagement strategies.

Responsibilities include overseeing customer lifecycle processes and ensuring alignment with NAVEX’s values. The ideal candidate will have more than five years of experience in customer success and proven leadership capabilities.

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