Credit Controller

Are you an experienced Credit Controller? Do you want to work for a company that has been established over 100 years with loyal staff? If so, this position at the Head Office in Smethwick may be what you’re looking for.

Job Overview

The objective of the position is to work as part of the Credit Control team, being responsible for pursuing outstanding customer debts, working quickly and accurately to ensure repayments are collected on time. Customer relationships are vital; a confident and friendly telephone manner is key.

Responsibilities

• Pursue outstanding debt by telephone and written communication.
• Receive incoming telephone calls from customers, identify the customer needs and deal with their queries.
• Deal with account problems regarding misallocated cash and incorrect invoice postings.
• Field any incoming enquiries relating to other areas of the business onto the relevant departments.
• Allocate all payments to include direct debits and credit cards, and post payments to the Baan system.
• Monitor the level of unallocated cash and identify the payer’s details immediately either by phone or a letter to the bank if insufficient details are given.
• Reconcile the general ledger accounts relevant to the Sales ledger cash postings.
• Take full responsibility for customer sales ledger accounts.
• Liaise with internal teams to ensure correct accounting paperwork is produced, including attendance at query meetings when required.
• Occasional overtime may be required during busy periods, e.g. towards the end of each month due to reporting requirements.

Qualifications & Experience

• PC literate with excellent working knowledge of Excel and Word.
• Strong attention to detail and problem‑solving ability to drive accurate and timely results.
• Positive and enthusiastic team member with a ‘can do’ attitude, confident working independently.
• Calm and focused when working in a pressured and fast‑paced environment.
• Strong focus on quality customer service with a natural desire to meet and exceed customer expectations.
• Process‑focused individual with confidence to challenge the norm to improve efficiency.
• Enthusiasm to learn, continually improve and use knowledge to help and support others.
• Ability to proactively build good working relationships with people at all levels across the business.

Benefits

Full product training, a stable and friendly environment to work in, 25 days holiday plus bank holidays, company pension and other exciting benefits.

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