Homeownership Officer

Homeownership Officer – 3‑month Contract

We are seeking an experienced Housing professional to join a reputable Housing Association in Islington as a Homeownership Officer. This role involves delivering high‑quality leasehold and homeowner support within a busy portfolio, making a real difference to residents and the community.

Key Responsibilities

• Managing homeowner enquiries including covenant breaches, anti‑social behaviour (ASB), and lease‑hold questions
• Coordinating repairs and estate services through liaising with contractors and managing agents
• Processing staircasing, resales, lease extensions, and Right to Acquire applications
• Assisting with service charge calculations and statutory Section20 consultations
• Welcoming new residents and ensuring a smooth onboarding process
• Monitoring communal areas and neighbourhood standards, ensuring health and safety compliance
• Recording all customer contact accurately on the housing management system

Candidate Profile

• Proven experience in a Homeownership, Leasehold, or Housing Officer role within the housing sector
• Strong knowledge of leasehold management and affordable housing policies
• Experience with housing management systems
• Excellent customer service skills with a proactive and solution‑focused approach
• Ability to work independently, manage time effectively, and prioritise workloads
• Strong communication and stakeholder relationship‑building skills

Benefits & Package

• Competitive pay rate of £24.00 to £26.00 per hour LTD (equivalent to £20.46–£22.17 per hour PAYE, inclusive of holiday pay)
• £250 Training Allowance
• Dedicated Specialist Consultant
• Daily Payroll Runs
• Free Candidate Registrations
• Referral and Loyalty Bonus Schemes
• Sign‑Up Bonus
• Free Compliance Checks
• £250 referral bonus for successfully recommended candidates

How to Apply

Please apply directly or email bethany.wiles@servicecare.org.uk. You can also call 01772208966 and ask for Beth to discuss further.

#J-18808-Ljbffr…