Aftersales Support Specialist

Role – Dealer Parts Support/Pricing Lead

Location – UK (remote working available)

This role will be a short term cover role for a period of 3-6 months

Mandatory Dealer/Aftersales experience within Automotive

• To ensure that all network and customer spare parts requirements are met on time and in full across the global network, through the operational and tactical management of all aspects of the supply chain. Supplying comprehensive support for all regional teams, ensuring operational efficiency on brand customer experience in line with KPIs and network SLAs.
• Forecasting spare parts needed across all regions and steer material planning & ordering to ensure optimal stock levels across all sides
• Monitoring spare parts inventory in market & collaborating with regional offices in managing stock levels at network partner sites
• Establish pricing logic and supporting regional offices in maintaining pricing strategy
• Maintain and adjust parts pricing in SAP in line with pricing strategy
• Aligning parts availability with warehousing responsible & facilitating emergency fulfilment with logistics providers
• Backorder management & prioritisation of VOR orders in collaboration with warehousing responsible
• Supporting warranty/quality team in preparation of service campaigns and liaising special parts demand with material planning & warehousing teams

• Assisting network partners (repairers) & customers in evaluating correct parts for service/repair/warranty work
• Assisting network partners with all spare parts related inquiries (Logistics status, parts returns, parts warranty, claims)
• Supersession and new introduction support (manage returns of superseded parts, support network with supersession & new parts required)
• Ensure global spare parts availability and delivery on time to all network partners
• Ensure timely feedback for parts ETA enquiries and general parts tickets raised by network partners

Experience required

• At least 5+ years in spare parts management experience, preferably technical or network background
• Electronic Parts Catalogue (EPC) experience
• Experience within an OEM parts team
• Knowledge of parts pricing strategies
• Experience of using SAP
• Previous experience in a strategic, planning or programme management role preferred
• Strong leadership experience in a pressurised environment
• Experience of working in a spare parts leadership role or dealership parts management role would be advantageous

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