Assistant General Manager – Spider is advertising on behalf of a leading leisure and hospitality business for an Assistant General Manager to join their venue based in Soho, London on a full-time, permanent basis.
You will lead by example, inspire and develop the team, and consistently embody and promote the client’s core values through everything you do:
- Be Fun
- Be Kind
- Driven to Deliver
- Treasure the touch points
- Work Brilliantly together
Benefits
- Competitive Salary: £35,000 – £38,000 per annum, depending on experience
- Holiday: 25 days annual leave
- Additional Benefits: Benenden Health PMI, Cycle to Work Scheme, Travel Loan, Employee Assistance Programme (EAP), and discounts on food and beverage
About the role
As an Assistant General Manager, you will support the overall management and success of a vibrant leisure and hospitality venue, helping to deliver unforgettable customer experiences through exceptional service, food, drinks, and entertainment. You will lead by example, motivate and develop the team, and help create a fun, collaborative and high‑performing working environment. This role requires a hands‑on leader who is passionate about hospitality, thrives in a fast‑paced environment, and is committed to delivering outstanding guest experiences while supporting day‑to‑day venue operations.
Main Duties and Responsibilities
- Support the overall management and smooth day‑to‑day running of the venue
- Lead, motivate and develop team members through a positive and collaborative management style
- Deliver exceptional customer service and memorable guest experiences
- Promote and embody the company’s core values across all aspects of the business
- Support operational planning, organisation and administrative duties
- Work closely with colleagues to ensure high standards across service, hospitality and team performance
- Help create a fun, welcoming and engaging environment for both guests and staff
- Ensure excellent attention to detail across all areas of the customer experience
About You
As an Assistant General Manager, you will have strong leadership and people management skills, with the ability to motivate and inspire a team within a leisure, hospitality or customer‑focused environment. You will be highly organised, detail‑oriented and confident managing multiple priorities in a fast‑paced setting. You will be a strong communicator who enjoys working collaboratively and building positive relationships with both guests and colleagues. Most importantly, you will have a genuine passion for hospitality and delivering exceptional customer experiences, always willing to go the extra mile.
About Them
This is an exciting opportunity to join a fun, people‑focused leisure and hospitality business that is passionate about creating unforgettable experiences and believes that pleasure is something to be taken seriously. You’ll become part of a supportive and energetic team culture where individuality, collaboration, and exceptional service are genuinely valued.
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