New Build Sales Officer
Be part of helping people find a place to call home. At Amplius, our New Build Sales Officers play a key role in delivering an exceptional customer journey across a diverse and growing portfolio of new homes. From first enquiry to post-handover support, you will lead the end‑to‑end sales process for predominantly Shared Ownership homes, helping customers take their next step with confidence. Working within a fast‑paced and collaborative team, you will contribute to strategic sales and marketing activity while delivering a high‑quality, compliant service that reflects our commitment to customers, quality, and value for money.
Salary: £38,850 per year (plus car allowance of £2,750)
Contract: Permanent, full‑time
Location: Hybrid – Peterborough (weekly presence in our Peterborough office)
Working hours: 36.25 hours per week, Monday to Friday 9:00–17:15
Snapshot of your role
- Take ownership of customers from qualified enquiry through to legal completion and handover, ensuring continuity and a high‑quality customer journey.
- Deliver customer handovers and home demonstrations, supporting understanding of home features, warranties, and aftercare processes.
- Act as a key user of the CRM system, ensuring accurate recording of enquiries, compliance data, and sales milestones.
- Provide exceptional customer service and ensure a positive customer journey at all stages of the process.
- Ensure all sales activity complies with Homes England requirements, Shared Ownership Code, Section 106 obligations, and internal policies, maintaining complete audit‑ready sales files.
- Lead on the full sales lifecycle from scheme launch to completion, including preparing homes for market, maintaining low void levels, and supporting off‑plan reservations.
- Support sales and marketing activity, including route‑to‑market decisions, external agent performance, and the use of customer feedback and advocacy.
- Manage sales progression activities including system updates, stakeholder coordination, reporting on KPIs, and supporting continuous improvement across sales processes.
What we’re looking for
- Proven experience delivering off‑plan sales within a development‑led programme, with a strong track record in selling Shared Ownership homes from launch through to legal completion.
- Strong understanding of Shared Ownership affordability, eligibility and nomination processes, alongside Section 106 obligations, Homes England requirements and the Capital Funding Guide.
- Experience managing multiple schemes, sales pipelines, marketing activity and budgets in a fast‑paced environment, balancing commercial performance with regulatory compliance.
- Strong customer case management, communication and interpersonal skills, with the ability to manage complex conversations and maintain high‑quality, accurate sales data.
A full UK driving licence and access to a vehicle is essential for this role.
DBS clearance is required for this role.
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