Lead ServiceNow Architect (AI & Enterprise Workflows)

Role Summary

Lead the architecture and delivery of enterprise-scale ServiceNow solutions, driving platform strategy, AI-enabled workflows, and multi-domain transformation across ITSM, ITOM, CSM, and HRSD.

Key Responsibilities

• Define end-to-end ServiceNow architecture and platform strategy
• Design scalable, integrated solutions across multiple modules
• Drive AI-enabled workflows (Virtual Agent, Predictive Intelligence, GenAI)
• Act as trusted advisor to senior stakeholders (CIO/CTO level)
• Oversee solution design, integrations, and delivery governance
• Support pre‑sales, solutioning, and practice development

Requirements

• 10–15+ years IT experience, with 5+ years in ServiceNow architecture
• Strong multi‑module expertise (ITSM, ITOM, CSM, HRSD)
• Proven experience in enterprise implementations and stakeholder management
• Hands‑on experience with integrations (API, cloud, middleware)
• ServiceNow CTA (preferred) and ITIL certification

Differentiators

• Experience with AI / GenAI on ServiceNow
• Consulting or transformation program experience
• Strong business + technology alignment mindset

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