Account Technician

Who are we?

Howden is a global insurance group with employee ownership at its heart. We have 24,000 employees spanning over 56 countries and pride ourselves on collaboration, diversity, and a no‑limits mindset.

Role

As an Account Technician you will be an integral part of the Casualty team, providing crucial technical and administrative support to broking teams. Your work will enable brokers to focus on client relationships and strategic objectives, while you ensure the smooth operation of our insurance processes.

Responsibilities

• Collaborate with team members to set and prioritise key objectives, optimally leading workload to ensure both personal and team goals are met.
• Consistently meet agreed performance targets and deadlines.
• Prepare and process slips, endorsements, and all supporting documentation with accuracy, ensuring smooth progression through the placement.
• Lead assigned projects and supply to other team projects as the need arises, ensuring successful completion.
• Provide accurate and timely management information to the Team Leader as needed.
• Assist in the preparation of detailed client and broking documentation, ensuring accuracy and compliance.
• Process slips, quotes, indications, and endorsements efficiently, maintaining high standards of accuracy.
• Perform technical duties, including data entry, credit control, and follow‑up on subjectivities, with precision.
• Stay informed of regulatory and legal changes that impact the role, ensuring compliance.
• Maintain up‑to‑date and accurate records on the company’s systems at all times.
• Respond promptly and appropriately to urgent issues as they arise, providing effective solutions.
• Interpret and implement instructions and issues in line with company policies and procedures.
• Build and maintain positive relationships with Business Units, encouraging teamwork.
• Handle incoming enquiries from clients, insurers, and third parties, ensuring a professional and timely response.
• Handle client renewals and mid‑term adjustments as required, delivering high‑quality service.
• Share valuable information that could benefit the Operating Entity or Group.
• Remain up to date with industry, legal, and regulatory developments to ensure high standards of practice and output.

Qualifications

• Proficient in IT skills, including Microsoft Word, Excel, and PowerPoint.
• Capable of undertaking and demonstrating competence in technical training as required by industry regulations.
• Strong attention to detail with the ability to produce accurate and well‑documented work.
• Ability to work optimally within a team and provide mentorship to less expert colleagues.
• Excellent verbal and written communication skills, with the confidence to engage with team members and stakeholders.
• GCSE’s (or equivalent) including English and Maths essential.
• A‑level Grade A‑C (or equivalent).

Benefits

We offer a career that you define and a culture that values diversity and innovation. Reasonable adjustments are available to accommodate your needs, including flexible hours and hybrid working options where possible.

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