Why join Apex Hotels?
This is a unique and exciting opportunity to join Apex Hotels in Dundee on our Management Apprentice Programme. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and be yourself whilst working as part of the fantastic team, as we believe it is our personality, style and friendliness that make Apex Hotels special.
Program Overview
We are looking to nurture and develop the next generation of leaders within Apex Hotels. This great opportunity offers a unique route to achieving a BSc (Hons) Degree in Business Management whilst working to gain the necessary skills and leadership experience required for you to begin your successful management career within one of the UK’s leading hotel groups. You will be based within the Food & Beverage Department, reporting directly to the Food & Beverage Manager with support from the operations manager. Following your first six months you will have the opportunity to move into other operational departments, Kitchen and Conference & Events, to learn the core, key elements of the guest journey in those areas, creating the ability for you to support each department at key times. The goal is to support you in your journey in becoming a guest‑focused manager who will be able to step into various Food & Beverage departments seamlessly, supporting day‑to‑day delivery.
Responsibilities
- Attend University of Dundee 1 day per week for 4 years.
- Participate in ongoing training & development to develop personal and professional skills.
- Ensure the smooth day‑to‑day running of the operational area you are assigned to in line with Apex Brand Standards.
- Anticipate guests’ needs whenever possible to exceed expectations.
- Support the relevant Department Head in the smooth onboarding of our people and timely delivery of operational skills training to ensure the highest standards of guest service and satisfaction.
- Assist in developing and leading hotel‑specific projects in line with the Business Management Curriculum.
- Assist in the preparation and presentation of reports on matters related to projects to senior management.
- Demonstrate behaviours reflective of Apex Family Values.
Personal Characteristics and Competencies
- Passion for the hospitality industry with a desire to progress to a managerial position within the next 5 years.
- Required qualifications to gain entry to the degree level course or be expected to gain these from exams currently being undertaken (e.g. Modern Apprenticeship in a relevant area, Foundation Apprenticeship and Highers, or 4 Highers at Grade B or above).
- Full commitment to managing the demands of full‑time employment and academic study.
- Good communication and IT skills relevant to the role and a desire to develop them.
- Bring a personal style to work to ensure exceptional guest service.
- Excellent customer‑care skills to deal with guest complaints in a calm and positive manner and bring to a suitable conclusion.
- Previous experience of setting high performance standards.
University Programme Requirements
- Resident in Scotland at the start of the work programme.
- Right to work in Scotland.
- No qualification at the same level in the same subject.
Benefits
- 29 days holiday.
- Training and development from day one.
- Employee events and celebrations.
- In‑house company interactive employee communication APP.
- Access to our state‑of‑the‑art gym and pools.
- Healthy meals to enjoy while you’re working.
- Access to an external Employee Assistance Programme.
- Financial Wellbeing App, allowing flexibility to get paid earlier.
- £200 referral bonus when friends or family join the team.
- Access to our discounts and wellbeing platform “Treat Yourself Here” unlocking savings and experiences for you and your family after the first successful 3 months.
- Involvement in employee recognition schemes.
- Long service recognition.
- Probation pass and annual anniversary complimentary guest‑experience overnight stay and dinner for two.
- 50% discount in our restaurants.
- Cycle to Work Scheme.
- Discounted room rates for employees, friends and family.
- Spa treatments and product discounts.
- Life Assurance cover.
About Apex Hotels
Apex Hotels is a stylish and contemporary collection of family‑owned 4* boutique hotels based in Edinburgh, Glasgow, Dundee, London and Bath. Each hotel has its own unique character, but one thing’s for certain—we pride ourselves on delivering a Warmer Welcome to all our guests, no matter which hotel they choose to stay in.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
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