Customer Operations Manager

Customer Operations Manager

Location: Warwick, England, United Kingdom

Working Hours/Shift Pattern: Monday to Thursday 7:00 – 15:30, Friday 7:00 – 12:00; 35 hours/week, 1-hour unpaid lunch break Monday – Thursday

Type of Employment: Temporary only for 3 months (possibility of extension but no guarantee)

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Customer Service

Industry

Automation Machinery Manufacturing

Responsibilities & Qualifications

• Process quotations for stock to order based on data provided by the customer
• Complete quoting, ordering and raising invoices to suit customer requirements
• Expedite orders in process
• Check and process deliveries in stores area on-site
• Transport goods from stores area to office on-site
• Book goods in, create delivery notes and distribute orders to the customer’s staff
• Completing day-to-day sales administration as applicable on internal and customer digital systems
• Adhering to H&S policies and procedures on site
• Able to process sales quotations and demonstrate purchasing and expediting experience
• Excellent customer relations and communication skills
• Able to actively engage and build relationships with customers on-site to benefit sales activity and service to the customer
• Able to demonstrate and use basic IT literacy skills to complete daily activities; system specific training will be provided
• Supervisory experience is not essential, but candidates need to be able to demonstrate understanding of having sole responsibility and accountability for sales performance and customer relationships.
• Previous experience having managed customer accounts
• Comfortable being the sole member on-site working alongside customer on a daily basis

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