Assistant Retail Manager

About the role

As the Assistant Manager you will support the manager in the day‑to‑day running of all areas of the business. You will receive donations, organise collections from private houses and other locations, process and deliver these to local charity shops, sell them on premises or redistribute them. You will also play a key role in offering repair and reuse services to divert unwanted goods from landfill where practical.

Key responsibilities

• Support the manager with the overall operation of the donation centre.
• Handle donations, organise collections, process and deliver items to local charity shops.
• Open and close the centre each day.
• Respond to queries raised by customers, head office and the team.
• Recruit, train and manage volunteers and staff.

Qualifications & skills

• Resilient, supportive, caring, hands‑on and enthusiastic.
• Positive attitude with a commitment to exceptional customer service.
• Ability to make a positive change in the community.
• Strong pride in maintaining high standards for colleagues, stakeholders and sustainability.
• Adaptability and ability to think on your feet.
• Passion for developing people.
• Interest in the environment and sustainability.
• Engaging personality with a desire to succeed and be the best you can be.

Other requirements

• All Assistant Managers must complete a DBS Check.

Equal opportunity statement

We are an equal opportunities employer and welcome applications from all sectors.

Benefits

• Annual leave starting at 26 days plus bank holidays (additional week available for purchase).
• Virtual GP service with 24/7 phone and video consultations.
• Defined contribution pension scheme with company doubling up to 6% plus life assurance of 3× normal salary.
• Company sick pay from the end of probation, increasing with employment.
• 25% discount on all original, full‑priced products sold by the company.
• Commitment to team wellbeing and support.

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