About the role
This is an incredibly exciting opportunity to lead the day-to-day running of the Daylesford Garden Room. Working closely with our Plants Team and Florists, you will be surrounded by an inspiring collection of flowers, plants, and luxury gardening accessories, all rooted in traditional gardening practices, and the beauty of the changing seasons.
As the Garden Room Assistant Retail Manager, you will take ownership of the Garden Room experience, leading and inspiring the team to deliver exceptional customer service while maintaining the highest standards throughout the space. Combining strong operational leadership with a creative eye for visual presentation, you will ensure the shop reflects the Daylesford aesthetic and offers a truly memorable retail experience for every customer.
This is a full time role, based on 40 hours per week; the role will also require flexibility to work weekends and bank holidays where needed, along with varying shift patterns to meet the operational needs.
Responsibilities
- Deliver exceptional service whilst building strong customer relationships.
- Oversee daily store operations, rota efficiency, stock control, and inventory management to ensure smooth and effective trading.
- Work closely with buying, warehouse, VM, Plants, and retail teams to maintain strong communication and operational efficiency.
- Monitor sales trends, customer feedback, and stock levels to support commercial decision-making and minimise waste and shrinkage.
- Ensure visual merchandising and displays are maintained to the highest standard, reflecting the brand’s aesthetic and seasonal direction.
- Support stock takes, deliveries, pricing updates, and inventory audits to ensure accuracy and organisation throughout the store.
- Support the Retail Operations Manager in delivering sales, profitability, and wage targets across the department.
- Maintain accurate administration, payroll processes, compliance records, and health & safety standards across the department.
- Support recruitment, onboarding, training, and performance management in line with company standards.
Qualifications
- Proven experience in luxury retail/garden retail leadership, with a strong track record of delivering sales and service excellence.
- Deep understanding of the Daylesford clientele and retail garden industry.
- Strong product and brand knowledge, with appreciation for craftsmanship, sustainability, and luxury customer expectations.
- Commercially minded with strong initiative and a proactive approach to building client relationships.
- Strong retail management capability including team leadership, performance management, and coaching.
- Commercial acumen with experience managing KPIs, budgeting, and sales performance.
- Team Player, naturally warm, confident, and professional, with a genuine passion for garden retail and client experience.
Perks and Benefits
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
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