Call Centre Agent Bank

Job Overview

Fortrea’s Clinical Research Unit in Leeds is seeking a flexible, phone‑based team member to support clinical trials by screening, enrolling, and scheduling study participants.

Position Details

Bank (0‑hour) role offered based on clinic demand. Work is based in the Drapers Yard Clinical Research Unit, located 7 minutes from the train station. Typical shifts are Monday to Friday during office hours, with occasional late shifts (up to 8PM) and some Saturdays. You may work up to 37 hours per week during busier periods; the number of hours can vary week to week.

Key Responsibilities

• Maintain Fortrea’s Study Participant database of healthy volunteers and patients for clinical trials.
• Conduct phone screening of potential participants, collecting demographic and medical history data.
• Accurately enter participant information into the system.
• Assess suitability of participants and match them to the appropriate clinical trial based on medical history and therapeutic indication.
• Explain trial details to participants, ensuring they understand all necessary information before deciding to participate.
• Schedule appointments for qualified participants and coordinate logistical arrangements.

Qualifications & Skills

• Strong communication skills with an empathetic, professional manner.
• Previous call centre or customer service experience preferred; experience in retail, technical support, help desk, or similar fields will also be considered.
• Basic proficiency in Microsoft Office (Outlook, Word, Excel).
• Minimum GCSE‑level education.
• Ability to adapt to a fast‑paced environment with changing priorities.
• Experience in clinical trials is a bonus but not required; full training will be provided.

Equal Opportunity Employer

Fortrea is an equal‑opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request.

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