Complaints Administrator

Anderson Knight is recruiting a Complaints Administrator on behalf of a leading organisation in the financial services sector. This role is ideal for someone who is highly organised, detail-oriented, and looking to build a career within complaints handling in a regulated environment. Full training and support will be provided.

Salary: £23,500

Hours: 35 hours per week, Monday-Friday covering shifts between 8am-8pm on rotation. Weekend working (9am-6pm) is required on a rota basis (1 in 8 weekends).

Key Responsibilities

• Manage and monitor the Complaints team inbox, ensuring all incoming queries and complaints are reviewed and actioned appropriately.
• Log complaints accurately in line with regulatory requirements and internal procedures.
• Assess incoming correspondence and allocate to the relevant team members.
• Communicate professionally with customers, colleagues, and third parties via email and telephone.
• Gather additional information where required to support complaint handling.
• Support the wider Complaints Team with administrative tasks and ongoing case management.
• Ensure all activities are carried out in line with FCA guidelines and company standards.

What We’re Looking For

• Strong administrative skills with excellent attention to detail.
• Good written and verbal communication skills.
• Ability to manage workload effectively in a fast-paced environment.
• Confident working both independently and as part of a team.
• A professional and customer‑focused approach.
• Previous experience in administration or financial services is desirable but not essential.

Benefits

• 33 days holiday (including public holidays)
• Additional birthday leave
• Discretionary bonus scheme
• Up to 20% pension contribution
• Private medical insurance & eyecare support
• Hybrid working available following probation
• Opportunities for career development

To apply, please send your CV in confidence.

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