At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.
We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, andchange, empowering our diverse workforce to achieve remarkable outcomes.
Job Description HR Front Office Associate 14/07/2026 Job Description:
We are currently looking for an HRFront OfficeAssociate based in Newcastle,UK to join ourPeopleServicesTeam
By joining this role,you’llplay a vital role in delivering an exceptional employee experience by providing front-line HR support, ensuringtimelyissue resolution, and contributing to the continuous improvement of HR processes, policies, and systems.
Your role will encompass:
Providing front-line support to employees by addressing HR-related queries and managing ticket submissions through the relevant systems.
Managing Onboarding / Offboarding / Employment Contracts and all Employee Life Cycle Activities.
Monitoring and following up on open tickets to ensuretimelyresolution and keeping employees informed on the status of their requests.
Identifying, analyzing, and escalating complex or unresolved issues to theappropriate HRteams, ensuring effective and prompt handling.
Advising employees on HR policies, processes, and procedures, particularly those without HRIS access, ensuring understanding and compliance.
Collecting and analyzing HR data,identifyingrecurring trends and employee needs, and preparing reports that support process improvements.
Supporting the continuous enhancement of HR operations, systems, and employee service delivery while ensuring compliance with organizational guidelines.
Process all Visa Sponsorship, mobility and expatriation related documents in cooperation with the law office and other stakeholders to be compliant with the UKVI Home Office and other British Authorities.
Participate in variousHR projects within the team oracross divisions.
What you bring to the role:
Previousexperience in HR Operations, HR Shared Services, Employee Services, HR Administration, ora relatedHR function.
Bachelor’s degree in Human Resources, Business Administration, Psychology, ora relatedfield.
Experience working with HRIS platforms and ticketingsystemsespecially in SAP Success Factors platforms & systems.
Strong customer service orientation with a commitment to delivering high-quality employee support.
Excellent troubleshooting and problem-solving skills, with the ability to prioritize and resolve issues effectively.
Strong analytical, reporting, and data management skills with high attention to detail.
Excellent communication and stakeholder management skills.
Ability to handle sensitive employee information with integrity, professionalism, and confidentiality.
You are native English speaker; any other language(especially Spanish,Italianor German), on top of native English, will be considered as an asset.
Share the same Value Based Behaviors:
People & Personal growth
Results orientation & Safety excellence
Collaboration & Trust
Empathy & Effective communication
Flexibility & Adaptability
Your Benefits:
Competitiveremunerationpackage
Group Health Insurance Plan
Pension Plan
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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.
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