About Us
We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in‑person commerce, is game‑changing. Now, over 150,000 customers across four countries choose to transact billions with us every year.
Benefits
- Salary: £27,430 base salary (plus an uplift of £4,160 for weekend working)
- Bonus: Potential to earn up to £3,000 in performance bonuses annually, paid quarterly
- Location: Our office is in the heart of Bristol, a quick 5‑minute walk from Temple Meads Station
- Working model: 3+ days in the office with flexibility to work 2 days from home after the 6‑month probation period
- Hours: 37.5‑hour week with rotating shifts between 8 am and 6 pm; schedule available at least 12 weeks ahead
- Shift pattern: Every other weekend (both Saturday & Sunday); receive a day in lieu each week, equating to a 5‑day work week
- Equipment: All necessary equipment (laptop, headset, etc.) provided on the first day
- Start date: Induction group on 22 June 2026
Role Overview
We’re searching for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Bristol. Our advisors are the real MVPs – adaptable, team‑spirited, and always ready to jump in wherever our customers need a hand.
What You’ll Do
- Handle inbound calls, respond to emails, manage live chats, and proactively reach out to customers to keep them happy and in the loop.
- Answer all sorts of questions – from basic account info updates to troubleshooting technical issues; each day brings new challenges.
- Deliver an excellent service across all channels.
- Have value‑based conversations with customers, taking opportunities to upsell and help them get the most from our products.
- Juggle various systems, both internal and external.
- Take on problems with a “Right First Time” attitude.
- Own challenges and see them through to outcome.
- Help us improve by sharing feedback and ideas for continuous improvement.
What You’ll Bring
- Background in retail, hospitality, or contact‑centre customer support – customer obsession, adaptability, and a drive to grow are most important.
- A commitment to delivering outstanding service and prioritising customer satisfaction.
- Ability to build relationships and communicate clearly.
- Proactive, can‑do attitude and strong problem‑solving skills.
- Comfort with wearing multiple hats and juggling tasks efficiently.
- Confidence to suggest improvements and continually enhance processes.
Values
- Curiosity – a real desire to learn and create.
- Relentlessness – persistence even when it’s easier not to.
- Customer obsession – recognising the importance of customers to everything we do.
Diversity, Equity, and Inclusion
We believe our teams should reflect the diversity of the businesses we serve. We are committed to improving diversity, equity, and inclusion to help employees thrive and deliver better customer experiences.
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