Senior Health Care Support Worker (General Practice)

Company: Betsi Cadwaladr University Health Board
Apply for the Senior Health Care Support Worker (General Practice)
Location: Colwyn Bay
Job Description:

Job Overview

This post is a fixed term/secondment for 18 months to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

The post serves to assist the GPs and practice nurse team in the service and delivery of the care management of the practice population. The post holder works under indirect supervision of the Clinical team leader and undertakes tasks and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures. Responsible to: Clinical Co-ordinator, Operations Manager and clinical Key Teams agenda for Change (AFC) banding: 3.

Language Requirements

The ability to speak Welsh is desirable. English and/or Welsh speakers are equally welcome to apply.

Detailed Job Description And Main Responsibilities

Full job description and person specification are available in the supporting documents or through the application portal.

Person Specification

Qualifications

Essential criteria:

  • Literacy and numeracy skills
  • NVQ Level 3 or working towards this or equivalent qualification

Desirable criteria:

  • HCA course specific to general practice
  • Up to date basic life support training
  • ECDL (European Computer Driving Licence)

Experience

Essential criteria:

  • 2 years previous experience working in a general practice or other healthcare environment
  • Experience working under indirect supervision

Knowledge

Essential criteria:

  • Demonstrates an understanding of the role of the health care assistant
  • Clinical skills and competency relevant to the role (e.g., Phlebotomy experience)
  • Standard keyboard skills
  • Able to make judgements where there is more than a straightforward choice of options (e.g., new patient health checks, urinalysis etc.)
  • Understand issues regarding accountability and delegation

Desirable criteria:

  • Ability to undertake the administration of influenza both intramuscular and intranasal, pneumococcal vaccine and shingles vaccine
  • Ability to administer hydroxocobalamine (vitamin B12) injections

Skills

Essential criteria:

  • Ability to communicate effectively via face to face, telephone or group discussion
  • Good interpersonal skills
  • Proven customer care skills

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Posted: June 1st, 2026