With over 40 years’ experience in mechanical and electrical maintenance, Acorn is a trusted provider of building services across London and the South East. Known for our technical expertise, reliability and long-standing client relationships, we deliver innovative, safe and efficient solutions across a wide range of sectors.
We are currently looking for a Technical Operational Support / Administrator to join our Operations team.
This position is ideal for someone with a strong technical foundation who is keen to play a key role behind the scenes, supporting service delivery across a diverse portfolio of client accounts. Working closely with operational leadership and engineering teams, you will help ensure everything runs smoothly day-to-day.
In this role, you will support core operational functions, helping to maintain high standards of safety, compliance and service performance. It’s a fast-paced and varied position where your organisational skills, attention to detail and ability to coordinate multiple priorities will have a direct impact on successful service delivery.
Location: Slough
Salary: up to £30,000
Hours: 37.5 per week Monday to Friday
Company Benefits
- Company Events
- Wellbeing Benefits – 24 hours turnaround GP appointment for the whole family
Responsibilities
- Provide day-to-day technical and operational support to the Regional Operations Manager and wider team
- Assist in managing client service delivery across a portfolio of accounts
- Support engineering teams with risk assessments and method statements for higher-risk activities
- Help ensure all compliance documentation, site records, KPIs and SLAs are maintained and achieved
- Carry out site visits, audits and inspections as required to support QHSE standards
- Assist with monitoring work in progress and reporting on operational performance; support the identification and implementation of service improvements across contracts
- Maintain accurate records and ensure timely reporting to both internal stakeholders and clients
- Build positive working relationships with clients, engineers and subcontractors
- Contribute to a culture of safety, quality and continuous improvement
Person Specification
- Experience working within facilities management or a similar environment
- Good communication and stakeholder engagement skills
- Strong organisational and administrative ability
- Ability to interpret technical information and support compliance processes
- Good IT skills and familiarity with CAFM or operational systems
- Understanding of QHSE processes and site compliance requirements
- IOSH or similar health and safety awareness qualification
Key Behaviours
- Detail-oriented and highly organised
- Proactive and willing to support across multiple areas
- Strong team player with a collaborative approach
- Professional and client-focused
- Able to work in a fast-paced environment
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