Role Overview
The role of Customer Liaison Officer in the property industry is a permanent position based in Rotherham. It requires a professional who can ensure seamless communication between the organisation and its customers while maintaining high service standards.
Client Details
The hiring organisation is a well‑established entity within the property industry, known for its commitment to delivering high‑quality services. As a medium‑sized company, it offers a structured and professional working environment.
Responsibilities
- Act as the main point of contact for customers, addressing inquiries and resolving issues promptly.
- Ensure customer satisfaction by maintaining clear and effective communication throughout the customer journey.
- Coordinate with internal teams to provide timely updates and solutions to customer concerns.
- Monitor and manage customer feedback to improve service delivery and processes.
- Support the development and implementation of customer service policies and procedures.
- Maintain accurate records of customer interactions and transactions.
- Assist in resolving escalated customer complaints in a professional manner.
- Contribute to the development of customer engagement strategies within the property department.
Qualifications
- Strong background in customer service, ideally within the property industry or a similar field.
- Excellent communication and interpersonal skills to build and maintain relationships with customers.
- Problem‑solving abilities and a proactive approach to resolving customer concerns.
- Attention to detail and the ability to manage multiple tasks effectively.
- Proficiency in using customer relationship management (CRM) systems or similar tools.
Job Offer
A competitive salary ranging from £30,600 to £37,400 per annum, depending on experience.
A permanent role offering stability and professional growth within the property industry.
A supportive and structured working environment in Rotherham.
Opportunities to develop customer service and engagement skills further.
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