Quality – Teamwork – Efficiencies – Pride – Ownership
Encapsulation Assistant Manager
Reports to: Production Manager Department: 70215 – Encapsulation Subordinates: Encapsulation Supervisors, Encapsulation Tooling Operator, Encapsulation
Operators Revision date: July 2024 Document control: UKMAN05
Purpose Here at Bee Health, we pride ourselves on our people, we are passionate about their growth and development. The manufacturing team are at the heart of the organisation, ensuring all aspects of production is working in line with expectations. Working as part of the manufacturing team overseeing the efficient running and direction of the Encapsulation department and all related supporting activity. Demonstrating a visible leadership to teams to sustain a focus in achievement of targets, safety and the highest of compliance to standards. The Company Bee Health is the leading UK vitamin, mineral and supplement manufacturer specialising in private label and contract manufacture for some of the world’s largest brands and retailers. Bee Health work with the finest ingredients sourced from around the world to provide customers with the most advanced formulas nutritional science has to offer. As part of the wider INW Group, INW and Bee Health combine decades of ground-breaking biomedical research experience with a legacy of world-class production. Our unparalleled product development, marketing and sales solutions, and IP management are designed to drive our bottom line. From our state-of-the-art facility in Bridlington our private label service enables companies of any size to develop and deliver an extensive range of vitamins and supplements, such as tablets, hard shell capsules, soft gel capsules, liquids, gels, creams, and powders all with quality control and great service standards central to all our activities. We are proud of our history and culture and believe in our business values of, Quality, Teamwork, Efficiencies, Pride and Ownership are reflected through our people.
Responsibilities The Encapsulation Assistant Manager is enthusiastic and hardworking, with experience in all aspects of Encapsulation manufacturing along with outstanding attention to detail and communication skills. General / Operational Responsibilities:
• Responsible for the PDCA (Planning, doing, checking, and acting) to ensure the department is compliant with all practices and procedures.
• Working in line with manufacturing best practice of SQDCP (Safety, Quality, Delivery, Cost and People). • Your direction to the Supervisors ensures the product is produced as per plan, on time, and right first
time. • Coach and guide the Encapsulation Supervisors in all day to day items. • Take ownership of the teams when the Supervisors are off shift, on holiday or absent. • Working on existing products with the NPD (New Product Development) team to establish problem
products and suggest and work to alleviate problem items. • Taking responsibility and drive of NPD and EPD (Existing Product Development) trials in department. • Taking ownership of the department in its entirety, from hygiene, maintenance, product runs etc. • Identifying and owning issues arising in the department, if something doesn’t work, or is not effective
own the issue and work with the management and leadership teams to highlight, address and rectify. • Assessing the strengths and weaknesses of the team, developing an individual’s weaknesses and
utilising their strengths to enhance the team • Conduct daily team briefings to assign work, recognise achievement, communicate daily targets and
provide handover information to the team • Conduct team toolbox talks and trainings where necessary • Ensure the production and quality policy is adhered to and ensure that products and processes
confirm to established BRC (British Retail Consortium), ISO, Customer and Company Standards. • Monitor and support the team in achieving the results required by the Company. • Promote and maintain awareness and compliance to Health and Safety in accordance with best
practice and legal requirements. • Implement a lean culture across the Encapsulation team to achieve measurable results in quality,
efficiency and cost. • Ensure that route tracking is being undertaken across the department. • Take ownership of reporting issues to Engineering and monitoring of the engineering works orders
on Monday.com. • Ensure that shutdowns, production start-ups and changeovers are carried out correctly. • Ensure all paperwork and manufacturing documentation are completed accurately and on time. • Manage resource allocation, taking into account absences and workstation assignments during
breaks. • Manage and control training administration for shift including the submission of training sign off
sheets UKG Pro Learning (SOP updates, general, department specific, CICs and so on) Leadership / Management Responsibilities
• Assist the Production Manager in: o Driving down absence by following the absence management process and procedures and
guiding the supervisors to do the same.
o Monitoring and managing capability across the department, coaching under performance in a supportive and encouraging manner, identifying training needs and using Performance Improvement Plans (PIP) where necessary.
o Promoting a culture of high employee engagement and motivation where the needs of the business are balanced with the needs of individuals.
o Organising tasks and setting goals for the team to achieve the departmental targets and that of the wider Bee Health and INW company.
o Being a leadership ambassador to the vision & values of Bee Health, championing what good looks like.
o Attending, in the absence of Production Manager, PDCA/SQPD/Planning Meetings o Organisation and planning of Encapsulation dispatch
• Take full ownership of the Return to Work Interview process and the updating of UGK system delegating to the supervisors where necessary.
• Develop strong interdepartmental relationships across all departments at Bee Health to ensure best practice is observed throughout the department.
• Manage the day to day needs of the department including holiday management, capability management, probation and appraisal reviews and disciplinary management.
Planning & Improvement Responsibilities
• Assist the Production Manager in: o Communicating with the planning department to ensure that any material or stock issues are
escalated in a timely manner. o Carrying out regular skills gap analysis across the department to identify skills gaps and
requirements to help plan and inform future requirements and internal progression. o Championing the promotion and implementation of new processes across the department.
• Conduct daily reviews of planned production and staffing levels to ensure the necessary resources and skills are available to achieve the required targets.
• Ensure the supervisors are producing a comprehensive daily handover for the next shift, in a clear, unbiased and efficient manner.
• Identify, recommend and implement changes to improve the Encapsulation department and all related activities.
The above is not an exhaustive list of duties required. You will be required to undertake any other reasonable duties in line with the purpose of the role. Bee Health is a manufacturing environment with production demands and the need for immediate reaction. There are multiple workloads for the Encapsulation Assistant Manager and direct reports with very time specific deadlines. The ability to work under pressure, prioritise yours and your shifts workloads to suit the needs of the business.
Person specification
Knowledge & Skills
• FMCG Food Manufacturing environments experience is desirable. • Time served in manufacturing. • Proven leadership skills in a manufacturing related environment. • Food Safety awareness. • Diverse communication skills. • PC skills. • Attention to detail. • Able to show initiative. • Able to work individually and as part of a team. • Excellent listening skills. • Ability to liaise with internal and external personnel. • Meeting deadlines. • Enthusiastic. • Flexible. • Great attention to detail.
Qualifications / technical Skills
• It is essential that this person has the skills to nurture and develop a team, give direction, and assess team development needs.
• This role requires someone with good communication skills and who is keen to assist people within the business.
Management / Leadership Skills
• Delegating tasks: Being able to assign other group members with work according to their individual abilities.
• Resolving issues: When issues arise between other colleagues, you are the first point of contact responsible for resolving them.
• Communicating: The Encapsulation Assistant Manager needs to relay useful information to team members and update management on the group’s progress.
• Encouraging group members: When working towards a common goal, the Encapsulation Assistant Manager keeps the rest of the group motivated until the end of the project through words of encouragement.
• Organising: The Encapsulation Assistant Manager ensures that all documents are well accounted for and organise schedules for team members as needed.
• Forming strategies: The Encapsulation Assistant Manager works with other group members to devise a plan for how to achieve their goals.
• Managing time: The Encapsulation Assistant Manager makes sure that allocated tasks are completed at the right time by reminding group members of their due dates.
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