Parking Services Officer

Contract type: Permanent

Salary: £25,989 – £32,597 a year

Hours per week: 37

Location: Luton Council (Parking Services team)

Overview

Luton Council is seeking a motivated detail‑oriented individual to join our Parking Services team as a Parking Services Officer. This is a progression scheme providing scope for development and growth within the service.

Key Responsibilities

• Process Penalty Charge Notices (PCNs), including representations and appeal applications, in line with legislation and defined procedures
• Issue parking permits, season tickets, and Blue Badges accurately and efficiently
• Respond to customer enquiries in writing and verbally, handling sensitive or challenging situations with professionalism and tact
• Assess information, establish key facts, and take appropriate action within guidelines
• Prepare straightforward reports and maintain accurate records
• Reconcile and record cash and cheque payments, producing timely and accurate financial statements
• Undertake occasional site visits across the Borough (approximately twice per month)
• Attend appeal hearings and County Court as required

About You

• Strong customer care skills and clear communication in writing and verbally
• Confident dealing with members of the public, including upset or challenging individuals
• Good IT skills, including spreadsheets and word‑processing packages
• Ability to understand and respond to routine correspondence and produce clear written replies
• Capability to gather and assess information, following procedures and relevant legislation to make informed decisions
• Attention to detail and accuracy, particularly when handling financial records
• Understanding of equality and diversity, able to identify and respond appropriately to discrimination in service delivery or workplace
• Organised, reliable and able to manage workload effectively

What We Offer

• A structured progression scheme with opportunities for career development
• A supportive working environment within a key council service
• Ongoing training to enhance knowledge of parking legislation and procedures

Benefits

• Annual leave: 25 to 32 days, linked to length of service and grade
• Buy‑Back annual leave scheme: up to 20 additional days
• Career Pathways: step up in your career or move into a specialist area
• Pension scheme: employer contributions up to 19.2% (April 2026) and 3× salary death‑in‑service grant
• Generous relocation package: up to £8,000 (subject to eligibility)
• Employee Assistance Programme: free, 24/7 confidential counselling and well‑being support for employees and eligible family
• Work/life balance: flexible working options including working from home where possible, requests for part‑time hours and alternative patterns
• Training and support: unlimited access to development courses, mentoring and support and clear career pathways
• Staff offers: discounts on MOT, gym and fitness, restaurants and salons
• Arriva Travel Club: savings on local bus travel

Note: This role does not attract sponsorship.

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