Pinnacle Group are looking for an experienced Property Manager to join our Homes Division, overseeing a diverse residential portfolio across Gloucestershire, Worcestershire, Herefordshire and the wider regional area.
This is a field-based role with a strong element of site ownership, managing a portfolio of circa 700 properties across locations including Worcester, Ross on Wye, Lydney, Hereford and Swindon.
As a key representative of Pinnacle and its clients, you will take full accountability for your sites, ensuring they are well maintained, fully compliant and consistently delivering a high standard of service to residents and stakeholders.
Key Responsibilities
- Report directly to the Team Manager and deliver on the strategic and operational objectives set for the portfolio.
- Take full ownership and accountability for the assigned sites, ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
- Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
- Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check‑out appointments.
- Address and manage anti‑social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
- Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication.
- Prepare and support the production of accurate and timely monthly/quarterly client reports.
- Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
- Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
- Manage residential compliance, log and track tenant repairs using Qube PM software and client systems and oversee defect resolution.
- Maintain accurate and up‑to‑date tenancy records and ensure full compliance with legal and policy requirements.
Qualifications
- Strong knowledge of affordable rent housing, residential lettings and the wider property sector.
- Good understanding of housing legislation and current best practice.
- Proven experience in front‑line housing management.
- Ability to manage the full housing management cycle including voids, sign‑ups, estate inspections and repairs.
- Excellent IT skills, including Word and Excel, with strong report‑writing capability.
- Full driving licence with willingness to travel across sites, alongside strong organisation and diary‑management skills.
- CIH or ARLA qualification would be advantageous.
- A full driving licence is required.
Benefits
- Additional leave packages
- Pension plans
- Discounts at favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plan
Proud member of the Disability Confident employer scheme.
Equality and Diversity
We welcome applications from all backgrounds, particularly from those who represent the communities we serve.
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