Reception & Office Support Administrator
Location: This role is office-based 5 days a week at Zero Waste Scotland Office, Moray House, Stirling. Vacancy Type: Full Time Permanent. Application Deadline: Tuesday, June 9, 2026.
Salary: £25,618 – £27,604 (pending pay award effective 1st April 2026) with candidates usually being offered the starting salary for the grade unless they have significant experience.
Job Summary
Our Reception & Office Support Administrator will provide a professional and welcoming environment for our colleagues, visitors and co‑working organisations. Reporting to, and working closely with, the Health & Safety Officer, this role will support the smooth running of the office and will always maintain a professional service. We are looking for someone with experience working in a customer facing environment who can handle requests reliably and with discretion.
Qualifications
- Evidence of a good level of administrative skills.
- Excellent customer service skills and telephone manner.
- Knowledge of Microsoft Office.
- Excellent interpersonal skills.
- Good organisation skills.
- Ability to work to timescales.
Responsibilities
- Provide high-quality administrative support to colleagues across Zero Waste Scotland and co‑working organisations within the office.
- Deliver a professional and welcoming front‑of‑house reception service for all visitors.
- Manage incoming telephone calls and general enquiries, ensuring these are handled efficiently or directed to the appropriate team.
- Check incoming deliveries, process delivery notes, and ensure accurate record‑keeping.
- Raise and process purchase orders in line with internal procedures.
- Schedule and coordinate meetings, including booking meeting rooms (internal and external) and arranging catering where required.
- Support colleagues with travel and accommodation arrangements.
- Assist in the coordination and delivery of workshops, conferences, and stakeholder events as required.
- Coordination of the contractor planner and monitoring of regular maintenance visits ensuring visit notes are logged.
- Monitor and maintain office equipment, including taking meter readings and ensuring adequate stock of supplies such as toner.
- Maintain effective filing and archiving systems in line with organisational procedures.
- Support the onboarding process for new starters, ensuring a smooth and positive experience.
- Undertake any other reasonable duties as required by the line manager.
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