Job Description
Posted Friday 15 May 2026 at 00:00
Your primary responsibility will be to provide professional support to our customers.
Working closely with the Garden Centre Manager to help the business to succeed.
Rota: Every Sunday 10:30-13:30 and Thursday 10:00-17:00
Main duties and responsibilities:
- Provide an enjoyable shopping experience for everyone by ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Excellent standards of merchandising and housekeeping are established and maintained in accordance with company guidelines
To be successful in this role, we are looking for people:
- Good friendly manner
- Good interpersonal skills
- Willing to learn
Squire’s is a family‑owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Benefits
We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non‑contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
- Pension – We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet government criteria, the company will too, and these contributions will be invested.
- Attendance – After one year’s service, if you have worked a full financial year and have 100% attendance, one day holiday (pro‑ratio) will be added as a thank‑you.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown/inspired the business. There is a monthly winner. All winners select a gift to receive.
- Learning & Development – Wealth of learning opportunities to enhance and develop you with the skills and confidence you need.
- Birthday – After 6 months’ service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years’ service on your birthday, you receive a £25 Squire’s gift voucher (pro‑ratio for less than 40 hours).
- Cycle2work scheme – After 1 year’s service, a government initiative which offers a 25% to 39% saving on new cycling equipment. Cost is deducted from your pay over 12 or 19 months.
- Child’s first day at school – After 1 year’s service, come in late and go home early on your child’s first day of school so you can be there to pick them up.
- RHS Membership or a Tree / Shrub – After 1 year’s service, choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP) – After 2 years’ service, eligible to join an EAP, which gives access to a range of wellbeing resources, etc.
- Retirement – After 15 years’ service, if retiring and having over 15 years, contracted hours will be reduced by a fifth but pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in designated parking areas on the site.
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