Skip to navigation Skip to content
Careers
Customer Services Support
Job description
Overview:
Some exciting opportunities have arisen to join Digital Five, a growing communications company that specialises in providing telecommunications, VoIP (cloud), broadband and media solutions to customers nationwide.
Based in our brand-new offices in Dibden Purlieu (free parking!), you will be involved in working as a key member of our customer service team.
The role:
- Processing orders for our existing and new customers.
- Technical support to configure new services with our customers (remotely)
- Provide first and second line customer service and technical calls.
- To diagnose a range of faults such as VoIP, Broadband, WLR/PSTN, ISDN, ADSL, FTTC
- Liaise with relevant telecommunications companies such as BT Openreach/Gamma
- Handling customer enquiries, identifying sales opportunities, liaising with suppliers
- Log faults with the relevant carriers/suppliers and keep customers up to date
- Assist with out of hours support on a rota basis
The candidate must have:
- Above all, an excellent telephone manner as most of our customer contact is by phone.
- An “Inbuilt desire” to help, fix and provide solutions that work for all parties to a satisfactory close.
- Good IT skills, Microsoft Office, Word, Excel etc. Full training will be provided on our own bespoke systems.
- This role would suit Telecoms and/or IT support desk candidates, an IT Graduate or someone who is technically minded. Previous telecoms support experience will be an advantage.
- Excellent attention to detail with Data input and fulfilling verbal instruction from customers and colleagues
- The ability to be firm but friendly when dealing with technical issues or complaints, some experience of this would be an advantage.
Package:
In return, the right candidate will receive:
- A basic starting salary of £25-£28k depending on experience
- 20 days paid holiday + Bank Holidays per annum
- Company Pension
- Company Events
- Incentives & Recognition
- Full Time Permanent
- Monday to Friday (some out of hrs on a rota)
Work Remotely
- No
Job Type: Full-time
Salary: £25,000.00-£28,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Work Location:
- In person
Interested? We’d love to hear from you!
Please send your CV with a cover letter to cv@www.smart-numbers.net
Thank you
word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word wordmmMwWLliI0fiflO&1mmMwWLliI0fiflO&1mmMwWLliI0fiflO&1mmMwWLliI0fiflO&1mmMwWLliI0fiflO&1mmMwWLliI0fiflO&1mmMwWLliI0fiflO&1
#J-18808-Ljbffr…