Middleton Lodge Practice is a busysurgery in New Ollerton, caring for over 13,000 patients.
We are lookingfor an excellent communicator with good keyboard skills to join our busyreception team at the Middleton Lodge Practice.
You will act as first point of contactfor patients and visitors to the practice. Exceptional customer service skillsand experience are a must and full training will be provided.
You should be able to work well in ateam and be pro-active in your duties. The job can be pressurised so you mustbe able to demonstrate a calm and reassuring manner and the ability tomulti-task.
Experience of working as a receptionistin a GP Practice is desirable and knowledge of Systmone clinical software ispreferred.
Part time hours available over 4 working days with hours ranging between 08:00 am and 6:00 pm, Monday to Friday.
For informal enquiries please contactArron Darrall our practice manager on arron.darrall@nhs.net.
Main duties of the job
Process appointment requests for patients by telephone and in person.
Deal with visits requests
Customer Service i.e. meet and greet and attending to phone enquiries
Registering new patients
Processing Repeat Prescriptions in accordance to Practice Protocols
Processing and distributing incoming (and outgoing) mail
Covering colleagues in event of sickness and shortage
Please contact us for more details if required.
About us
Middleton Lodge Practice based in New Ollerton serves 13,000 patients.
New Ollerton is in a semi-rural location on the edge of Sherwood Forest, North Nottinghamshire. (Sherwood Center Parcs lies just outside the practice area.)
Good road links offer excellent accessibility to Nottingham, Sheffield, Lincoln and the Peak District.
Job responsibilities
Job Purpose
To be the first point of contact for patients andfamilies and service users in a clinical environment.
To provide an efficient and effective patientreception/administration function within the primary care setting.
General Requirements
As part of the reception team supporting a busypractice you will be the first point of call, either over the telephone or faceto face on reception, for patients/service users; families and visitors to thepractice, using appropriate communication skills to support access to thepractice and the booking of appointments.
Operating the administrative functions of the services’ telephonebooking system.
Front of house, welcome role, meeting and greeting patients coming into thepractice.
Work as a member of the reception team providingall aspects of reception duties including taking & recording messages,booking of appointments for patients and answering telephone enquiries.
Process new patient registrations and temporaryregistrations.
Respond appropriately to verbal complaints andrefer any unresolved issues to support/operational management when necessary.
Use appropriate methods to communicate effectivelywithin a team i.e. email, attending meetings.
Carry out a variety of clerical duties as and whenrequired i.e. scanning, filing and photocopying.
Open post received on site(s) and deal with itappropriately, scanning into SystmOne where required. To record episodes fromincoming items of post and log correctly.Provide administrative support for data quality.
To assist with the daily production ofprescriptions, nomads & repeat dispensing.
To assist the office manager and other practicestaff with the induction of any new or temporary receptionist staff.
Act upon Doctors requests to follow up patientsi.e. liaise with other agencies, secondary care, patients, families and carerson the practice’s behalf (Tasks).
Deal with incoming telephone calls and act uponeach appropriately i.e. offer and book an appropriate appointment, refer forfurther clinical advice.
Take and record messages for clinical staff e.g.home visits and further medical advice.
Shared responsibility for reception, waiting roomand consultation rooms’ upkeep and tidiness including leaflets and posters.
Reporting of faults, equipment breakdown orfailure, building maintenance to the office manager.
Process and acknowledge receipt of monies frompatients, as required.
Be aware of Health & Safety policies andprocedures and report any occurrences of incidents to management, using theincident reporting procedure.
Opening and securing of premises as required.
Other
To be responsible for continuing personaldevelopment
To have an annual appraisal with line manager.
Service Development
Assist in development of practice policies andprocedures.
Confidentiality
- In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relationto their health and other matters.They do so in confidence and have the right to expect that staffwill respect their privacy and act appropriately
- In the performance of the duties outlined inthis job description, the post-holder may have access to confidentialinformation relating to patients and their carers, practice staff andother healthcare workers. They mayalso have access to information relating to the practice as a businessorganisation. All such information from any source is to be regardedas strictly confidential
- Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data
Person Specification
Qualifications
- GCSE or equivalent English and Maths at grade C or above.
- Receptionist or Medical Terminology Qualifications
Experience
- Experience of working in a reception environment dealing with patients/general public in person and by phone
- IT experience using Microsoft Office and E-mail
- Previous experience of working within the NHS
- Previous experience of working in a GP practice
Knowledge and skills
- Knowledge of office/reception procedures
- Good understanding of equality & diversity
- Excellent organisational skills
- Methodical approach to work
- Excellent interpersonal skills
- Excellent keyboard skills
- Approachable and helpful
- Have flexible approach to work
- Trustworthy
- Able to multi-task and remain calm when faced with conflicting priorities
- Ability to work well with other members of the practice team
- Clinical System Use (SystmOne)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.71 an hourPosition will stay inline with the current UK Minimum Wage
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