An opportunity has arisen to provide an efficient, courteous and helpful reception service to patients, their families and other professionals when they contact the Acute Children’s Services.
To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient’s journey through Children’s Services, as outlined in the Patient Access Policy.
Staff will undertake clerical duties relating to any aspect of the service.
Staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. They will also ensure the requirements of the role are done in a timely manner.
To ensure patient confidentiality is maintained at all times.
Main duties of the job
To use a range of IT systems.
To undertake full receptionist duties as and when required.
To answer all incoming telephone calls and deal with appropriately.
To accurately input, update and amend patient related information on Careflow Electronic Patient Record (EPR).
To arrange referral or follow-up outpatient appointments for patients as directed by nursing staff.
To process internal referrals for the team where appropriate.
To ensure that all filing is up to date as and when required.
To work within identified guidelines with regards to safeguarding.
To input data from a variety of sources using a range of identified data systems.
To be responsible for the timely processing of all incoming and outgoing mail as and when required.
To undertake photocopying and scanning as required by the team following Trust and Departmental policies and when required.
To convey information/messages received from patients, colleagues and managerial staff accurately.
To attend mandatory training.
To be familiar with/comply with all policies and procedures.
To undertake any tasks relevant to the work of an Administration Assistant.
Enquiries should conform at all times to the rules of confidentiality.
To book/arrange appointments provided within the acute children’s services as and when required.
Qualifications
- Good standard of education (GCE level C as minimum in English and Maths)
- NVQ II in Administration or equivalent experience/knowledge.
Experience
- Experience of Microsoft Word, Outlook and Excel.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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