D2C Coffee Operations Support
Location: Field Based – North East of England (ideal base Newcastle Area)
Salary: c.£31,000 dependent upon experience + business needs car
- Potential discretionary annual bonus
- 12 flexible days on top of 25 days annual holiday entitlement pro rata
- A focus on personal development and growth
- Generous pension scheme
- 2 paid volunteering days
Position Summary
Channel Sales & Coffee Operations (CS&CO) is part of Nestlé Professional, specialising in Out of Home beverage solutions. CS&CO offers a portfolio of well‑known brands including STARBUCKS, NESCAFÉ, and SEATTLE’S BEST COFFEE. The team drives growth and delivers branded beverage solutions to partners, enhancing customer experience and commercial performance.
We have an exciting opportunity for a talented D2C Coffee Operations Support to join our team to deliver excellent in‑store execution across D2C customer locations.
Key Responsibilities
- Ensure NP D2C machines are operational with minimal downtime.
- Accurately manage stock counts; review variances, identify trends, and take timely corrective action.
- Deliver Nestlé Professional brand standards across all D2C sites; act on audit findings, customer feedback and execution gaps.
- Verify and coach correct cleaning routines at customer level; monitor non‑compliance and intervene where required. Provide basic troubleshooting and escalation support.
- Report all field activity accurately and on time through Project MORE systems; use data to identify performance trends and improvement opportunities.
- Liaise with internal and external stakeholders that support or impact performance delivery.
Qualifications and Success Factors
To be successful you should have excellent interpersonal and communication skills and previous experience in a sales support or operations role. You should be results‑oriented with a proven track record of exceeding business objectives.
- Strong organisational skills and a positive attitude.
- Ability to build and maintain strong internal and external relationships.
- Experience contributing to cross‑functional teams and managing senior stakeholders.
- Capacity to deal with ambiguity and work autonomously as well as part of a team.
- Experience delivering consistent performance through others.
- Excellent presentation skills with the ability to influence and persuade.
- Problem‑solving and planning skills to manage a fluctuating workload.
EEO Statement
We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. We are committed to fostering an inclusive environment that allows everyone to reach their full potential.
#J-18808-Ljbffr…