Customer Service Representative – Part Time

Customer Service Representative – Part Time

Formby, Liverpool, UK

Job Description

Posted Friday 29 May 2026 at 01:00

Job Title: Customer Service Representative

Location: Formby

Salary: £26,938 – £28,609 plus up to £2,000 performance‑related bonus

Working Hours: 18.5 hours per week, Monday, Tuesday 09:00 – 17:30 and Saturdays 09:00 – 12:30

Responsibilities

• Meet daily KPIs and targets, including call volume and quality metrics.
• Provide quality assurance through call audits and maintain high‑quality standards.
• Resolve complaints and convert negative situations into positive customer experiences.
• Handle policy queries and changes, being the go‑to expert for customers.
• Deliver VIP service to all customers, ensuring an exceptional experience.
• Represent the company as a brand ambassador, reflecting our values in every interaction.

Qualifications

• Motivation and drive to provide exceptional service and continuously improve.
• Strong communication skills, comfortable on phone and webchat.
• Empathy and patience, especially with customers who need extra care.
• Goal‑oriented, capable of achieving targets and striving for personal best.
• Attention to detail, accuracy in managing insurance policies.

Benefits

• 35 days holiday (including bank holidays) with buy/sell options.
• 24/7 mental health support and free counselling.
• Flexible benefits, including early salary access.
• Hybrid working options to support work‑life balance.
• Opportunities for career development and learning on the go.

Visa Requirements

We can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. We are not able to offer visa sponsorship.

Employment Checks

Successful candidates will undergo standard criminal record and insolvency register checks as part of the employment process.

Application Information

If you need adjustments during the recruitment process or after you join the team, please let us know. We will work with you to ensure you can perform your best work.

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