Store Floor Supervisor & Customer Experience Lead

We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego.

As a Supervisor, you are a key presence on the shop floor—supporting the management team and helping to keep the store running smoothly, especially during busy trading periods.

You’ll lead by example, ensuring every customer receives knowledgeable, authentic service while supporting your team to perform at their best.

What you’ll be doing:

• Act as a role model for customer service and product knowledge
• Support the team during peak trading—keeping energy, focus, and standards high
• Step up as key holder / manager‑on‑duty when required

Customer Experience

• Deliver a friendly, confident, and expert‑led service
• Help customers find the right product for their needs—whether for hiking, commuting, or everyday wear
• Support team members in developing their product knowledge
• Contribute to achieving store targets (sales, conversion, ATV)
• Identify opportunities to drive sales through service and product recommendations

Operational Support

• Assist with stock management, deliveries, and replenishment
• Maintain high standards of visual merchandising and store presentation
• Follow store processes to ensure efficiency and compliance

What you’ll bring:

• Previous retail experience (ideally in a key holder or senior sales role)
• Experience supporting others on the shop floor
• Positive, proactive, and hands‑on
• Interest in the outdoors or performance‑led products
• Strong communication and teamwork
• Confidence to take the lead when needed
• Ability to stay calm and organised in a fast‑paced environment

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