Global IT – Support Technician

Corporate Office – Information Technology

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Global IT – Support Technician you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

The stages of the recruitment process are:

• First Stage interview with Head of Infrastructure & IT Support
• Second Stage interview with our Global IT Leads – Technical Delivery
• Final Stage interview with People & Talent Specialist and Head of Infrastructure & IT Support

What you’ll get

As a Global IT – Support Technician at Dorchester Collection here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our Dorchester Collection hotels.
• £750 Refer a friend bonus scheme.
• World‑class development opportunities.
• Social events throughout the year.
• Workday Lunches in the form of a prepaid contactless card.
• Season ticket loan and cycle to work scheme.
• Exclusive Access to a discount platform featuring 1000s of retailers.
• Subsidiated access to gyms, fitness classes and wellness experiences.

What you’ll do

• You will be responsible for day‑to‑day oversight and administration of Dorchester Collection IT infrastructure and the third‑party providers that deliver support for the physical and virtualised infrastructure.
• The corporate IT support team ensures that all systems are configured and supported in such a way as to maximise availability of systems. In this role, you will be responsible for providing support to helpdesk team members and end users.
• Day to day, you will be responsible for:
  • Systems Administration – Deployment, installation and ongoing support of computer hardware and software.
  • Support – 1st / 2nd line support reference for Dorchester Collection employees in the corporate office and internationally.
  • Education – Facilitate IT education and awareness programs and initiatives.
  • Project Delivery – Support Dorchester Collection IT management in the delivery of new systems and projects to enhance the infrastructure. Contribute to the delivery of hotel projects internationally.
  • Incident Management – Participate as required in incident management and response, including communications.
  • Compliance – Adhere to standards and best practices.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each day.
• The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, with a core requirement of on‑call support outside of these working hours. We are based in our corporate office in Knightsbridge.

What you’ll bring

• Unique personality and passion for the role and the team.
• Previous experience in IT Technical Support or similar, preferably within a mid to enterprise‑size business.
• Experience administering Microsoft cloud technologies, Active Directory Users and Computers, and Microsoft Office 365.
• Fluency in English, both verbally and written.
• Knowledge of server and desktop hardware support and deployment, and networking configuration and troubleshooting.
• Understanding of LAN, WAN and Wireless networking technologies.
• Administration of virtualised infrastructure a key advantage.
• Any of the following industry certifications are highly advantageous: ITIL, MCSA/MCSE, CCNA or a computing‑related degree.

Job Location

United Kingdom

Location

3rd Floor, 1 Knightsbridge SW1X 7LX London

Reference

2026-6264

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