About the Role
The IT Support Technician role will provide onsite and remote technical support to our employees at Avalere Health. The qualified candidate possesses a strong desire to provide excellent customer service and will demonstrate an eagerness to learn and thrive in an evolving technical landscape. The role is primarily focused on providing technical support, with an emphasis on effectively managing employee expectations throughout the diagnosis, troubleshooting, and resolution of technical issues.
Responsibilities
- Provide technical support to employees onsite and remotely.
- Diagnose, troubleshoot, and resolve technical issues while managing employee expectations.
- Maintain documentation and follow best practices to ensure optimal support delivery.
Qualifications
Strong desire to provide excellent customer service, adaptability in a dynamic environment, positive can‑do attitude, detail‑oriented and proactive communication with initiative in driving solutions.
Benefits
- Up to 7% pension contribution
- Life insurance, income protection, and private medical insurance
- Flexible hybrid working and the option to work from anywhere across the globe for two weeks each year
- 25 days of annual leave plus two personal well‑being days
- Enhanced maternity, paternity, family leave, and fertility policies
- Access to on‑demand training and global mobility opportunities
Equal Employment Opportunity
Avalere Health is an inclusive employer and supports employees in bringing their whole selves to work. We encourage diverse backgrounds and provide a supportive environment for all employees.
We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.
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