This range is provided by Premier Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Premier Group
I am currently working with a brilliant established legal firm in central London who are looking for a passionate and enthusiastic ‘1st Line Support Technician’ to join their team on a permanent basis.
The Successful Candidate must have at least 1 year of experience working as a Support Technician for a Law Firm.
Location: Central London (Hybrid – rotating schedule: 2 days in the office one week, followed by 3 days the next week)
Start: ASAP
Responsibilities:
- Provide tech support for hardware, software, and peripherals.
- Log support calls, document outcomes, and update users.
- Resolve calls promptly and within SLA targets.
- Redirect/escalate support requests as needed.
- Offer professional and rapid user support.
- Liaise with colleagues for continuity.
- Monitor stock of IT peripherals (monitors, docking stations, headsets, keyboards).
- Manage user accounts (email, systems) and maintain security.
- Complete daily checks and report/resolve issues.
- Ensure functional and maintained meeting rooms.
- Maintain manual backup files.
- Periodically review processes with the IT Manager.
- Adhere to policies and procedures.
ESSENTIAL
- IP/law firm experience
- Windows 10: 1 year
- Office 365 – 1 year (including Teams)
- Microsoft Edge
- Exchange 365
- Experience in IT helpdesk procedures and processes
- Understanding of Anti-virus / SPAM / Malware
- Outlook 365 – Online: 1 year
- Service Desk and End Point Central
- PC / laptop hardware components and build process
- Remote and on-prem support
- Basic AD tasks (add users, group changes)
- Printer / scanner knowledge
If you are interested, then please Apply!
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- Staffing and Recruiting
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