Patient Liaison – Customer Services Advisor

Customer Services Advisor – Marketing & Self‑Pay

Location: Woking Hospital – Customer Service – Permanent contract – Part time

Pay: Up to £27,000 per annum (depending on experience)

Hours: 37.5 hours per week

Supports the growth of self‑pay activity and local marketing at Nuffield Health Woking Hospital. Combines high‑quality customer service, sales enquiry management and hands‑on marketing support including social media and short‑form video content creation.

Key Duties & Responsibilities

• Manage and nurture self‑pay enquiries received via Salesforce and the Contact Centre
• Communicate with patients by phone and email to understand needs and provide information
• Produce accurate self‑pay quotes and pricing
• Act as a key point of contact throughout the enquiry journey
• Support price matching where appropriate to maximise conversion
• Liaise with medical secretaries, consultants and internal teams
• Maintain accurate records and updates within Salesforce

Marketing & Social Media Support

• Support local marketing activity for the hospital
• Create, schedule and manage engaging social media content
• Film, edit and publish short‑form video content (e.g., Instagram Reels, Shorts, LinkedIn video)
• Use creative imagery, captions, hashtags and wording to grow reach, engagement and followers
• Monitor content performance and apply learnings to improve future posts
• Support hospital events, open evenings and community engagement activity
• Maintain marketing data, materials and contact lists

Essential skills & experience

• Experience in a customer‑facing or administrative role
• Confident communicator with strong interpersonal skills
• Comfortable using IT systems and social media platformsOrganised, proactive and willing to learnComfortable creating digital content, including short‑form video

  Desirable

  • Experience using Salesforce or a CRM system
  • Experience supporting marketing or social media activity
  • Interest in healthcare, marketing or commercial roles

  Knowledge, skills & behaviours

  • Customer‑focused
  • Commercially aware and business‑minded
  • Creative with attention to detail
  • Confident and professional communicator
  • Competitive, motivated and results‑driven
  • Able to manage multiple priorities in a small team

  Benefits

  Free gym membership, health assessments, retail discounts and pension options.

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