Overview
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Casual Contract
Salary/ ROP: £13.15
About Crystal Palace Football Club
Crystal Palace Football Club is a Premier League club with more than 160 years of history. We operate across three sites – Selhurst Park Stadium, our London office, and our Training Ground/Academy – offering a positive atmosphere and culture for fans and employees. We strive for excellence with high standards, professionalism, and a strong work ethic, and we aim to grow, diversify and build with our team both on and off the pitch.
About This Role
If you have experience in or are passionate about customer service and working in the fast paced environment of football, we want to hear from you. You will be well presented, engaging and committed to meeting and allowing the entry of all guests to the stadium. You are approachable, hardworking and enjoy helping others with a smile, while keeping safety and security at the forefront of everything you do.
Responsibilities
- Providing an excellent service to Home/Away supporters.
- Attending the match briefing as given by the Head of Ticketing and Turnstile Supervisor to understand the ticketing arrangements for each fixture.
- Ensuring that the area around the turnstile where deployed is clear of obstructions and operates freely.
- Reporting any obstructions, hazards or found articles to the Stand Supervisor immediately.
- Reconciling turnstile admits, taking numbers from the turnstile counter and completing the turnstile docket.
- Correctly operating the respective ticket scanning device.
- Attending the required counting procedures following closure of the turnstile.
- Complying with any instruction given by the Stand Supervisor.
- Other duties and responsibilities as required by the line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills And Qualifications
- A can do attitude and be prepared to help the team.
- Immaculate grooming standards and overall appearance.
- Excellent interpersonal skills and be polite and courteous.
Our Commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is central and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. We promote employment opportunities that celebrate diversity and encourage good relations and practices towards different groups.
We are committed to attracting, recruiting, and retaining the most talented candidates and the club ensures that everyone who wishes to engage with the club has a real and equal opportunity to do so, whether as matchday fans, staff, players, board members, participants in Foundation programmes or any other person engaged with the club’s activities.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.
If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk. For additional information regarding this vacancy, you may also contact cpfc.recruitment@cpfc.co.uk. We are here to help you through the recruitment process, including applying for a vacancy, getting in touch, and assistance with access for interviews if required.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people. The post holder will be required to undergo relevant security checks, including a comprehensive background check and Enhanced Disclosure and Barring Service (DBS) to ensure safety and protection.
As part of our commitment to diversity and inclusion, we collect demographic data to monitor recruitment trends. This information is processed independently of your application and has no influence on selection decisions. You may select ‘prefer not to say’ if you do not wish to disclose this information.
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