Premium Processing Technician

Premium Processing Technician

London/Hybrid (Typically 2 days in the office)

Full time – Permanent

Benefits

• Employer pension contribution of 10% (providing you, the Employee provides 5%)
• Good work life balance – flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Responsibilities

• To be the first point of contact for urgent requests and escalations from the broking teams to which they are aligned – should see each case through to completion.
• PPC/PPW oversight for the assigned division.
• Monitor workloads using the workflow tool (PowerBi) to ensure that all work is completed within the SLA (Service Level Agreement).
• Responsible for the BCP contingency mailboxes in the event of a workflow tool failure – must ensure that all work is allocated and monitored to completion.
• Will liaise with counterparts within IBA and attend Credit Control Meetings for given line of business or project.
• Will review ledgers regularly to ensure that premiums are signed in real time and legacy issues are resolved.
• Regular review of any missed/missing PI’s in Edge
• Joins weekly/monthly call with the Middle Office/Broking Teams.
• Will monitor income and ensure all items in Forecast are processed to meet forecast/budget in a given month – keep Pillar Lead appraised to report back to Finance.
• Liaise daily/regularly with the Processing Team aligned to your LOB.
• Escalate any Training and Development needs within the Processing Team.
• Review RFT stats for their LOB and liaise with broking team to drive improvement in slip production etc to increase RFT% and reduce queries/rejections.
• LOR’s as required.
• Will follow up escalations from Insurers.
• Is the first point of contact for the Annual Audit sample requests.
• Ensure that complex processing and/or high value clients receive an excellent service.
• Other responsibilities and activities as required.

Qualifications

• Previous Premium Processing experience (Essential).
• Able to influence various stakeholders both internally and externally.
• MS Office skills.
• Good communication skills – written and verbal.
• Organised.
• Determined and resilient.

Equal Opportunity

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

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