Food & Beverage Host

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a polished and engaging Food & Beverage Host with a passion for creating exceptional first impressions and delivering outstanding guest experiences.

You will report to the Food & Beverage Manager, working towards providing our guests with seamless and memorable dining experiences from arrival to departure.

Responsibilities

• Be highly courteous and create a warm, professional, and engaging first impression for all guests
• Manage reservations efficiently with strong attention to detail, ensuring accuracy at all times
• Coordinate table allocation and guest seating to maximise flow and enhance the guest experience
• Handle VIP and key client arrivals with confidence, discretion, and personalised attention
• Work collaboratively with restaurant and bar teams to ensure seamless service delivery
• Respond to guest enquiries (in person, by phone, and via email) in a timely and professional manner
• Maintain an organised and immaculate host/reception area
• Proactively monitor guest satisfaction and resolve any concerns in a calm and solution-focused manner

Qualifications

• Previous experience in a guest-facing or customer service role within hospitality, luxury retail, events, or similar environments
• Experience using reservation or booking systems
• Excellent guest engagement and interpersonal skills
• Strong organisational skills with exceptional attention to detail
• The ability to multitask effectively in a fast-paced environment
• A confident and professional communication style, including telephone manner
• A good command of English is essential, a second language is advantageous

Benefits

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Staff incentives when you and the team perform

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