Casual Night Receptionist

Responsibilities

• Provide excellent customer service with an informed, friendly and effective approach.
• Welcome and check‑in late arrivals with warmth and efficiency.
• Handle guest enquiries and issues promptly and professionally.
• Complete nightly audit procedures and prepare reports for management.

Qualifications

• Previous experience in a receptionist or front‑of‑house role (hotel experience preferred).
• Ability to work independently and as part of a team.
• Confident communicator.
• Strong attention to detail and ability to multi‑task.
• Confident using booking systems and Microsoft Office platforms.

Benefits

• Amazing discounts on food, drink and accommodation throughout the group.
• Excellent rates for friends and family.
• Employee Assistance Program.
• Free use of the Leisure Club where applicable.
• Annual Social Events.
• Free parking where applicable.
• Staff meals on duty.
• Uniform provided.

Location

DoubleTree by Hilton Southampton, Bracken Place, Chilworth, Southampton, Hampshire, SO16 3RB

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