Global IT – Support Technician

Job Overview

We care about your career and are known for having the absolute best people in the industry. As a Global IT – Support Technician you will be part of a team that delivers world‑class tech support across the Dorchester Collection. You will learn from fellow Legends and our award‑winning learning academy, enabling you to achieve the highest standards of craft, service and leadership.

Responsibilities

• Day‑to‑day oversight and administration of the Dorchester Collection IT infrastructure and third‑party providers that deliver support for both physical and virtualised environments.
• Configure and support systems to maximise availability and reliability.
• Provide first‑ and second‑line support to the helpdesk team and end users across the corporate office and internationally.
• Deploy, install and provide ongoing support for computer hardware and software.
• Facilitate IT education and awareness programmes for users.
• Assist in the delivery of new systems and projects to enhance the infrastructure, including hotel‑wide projects.
• Participate in incident management and response activities, including communications.
• Adhere to industry standards, best practices and compliance requirements.

Qualifications

• Previous experience in an IT technical support role, preferably within a mid‑ to enterprise‑size business.
• Experience administering Microsoft cloud technologies, Active Directory Users and Computers, and Microsoft Office 365.
• Strong communication skills in English, both written and verbal.
• Knowledge of server and desktop hardware support, deployment and troubleshooting.
• Understanding of LAN, WAN and wireless networking technologies.
• Experience with virtualised infrastructure is an advantage.
• Industry certifications such as ITIL, MCSA/MCSE, CCNA or a computing‑related degree are highly advantageous.

Benefits

• Complimentary stays with breakfast included at all 10 Dorchester Collection hotels.
• 50% discount at bars and restaurants within the Dorchester Collection hotels.
• £750 referral bonus scheme.
• World‑class development opportunities.
• Social events throughout the year.
• Workday lunches via a prepaid contactless card.
• Season ticket loan and cycle‑to‑work scheme.
• Exclusive access to a discount platform featuring thousands of retailers.
• Subsidised access to gyms, fitness classes and wellness experiences.
• Competitive retirement scheme.

Working Hours & Location

Hours of operation: Monday to Friday, 9:00 a.m. – 5:30 p.m., with a core requirement of on‑call support outside these hours. The role is based in our corporate office in Knightsbridge.

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