The Store Hotel is a lifestyle luxury and boutique hotel set in the heart of Oxford. We sit in the building of the historic department store and Oxford institution, Boswells. Our 101‑bedroom hotel will delight guests with a sense of curiosity and wonder, reflecting the rich heritage of the building’s former life.
We are looking for a friendly, professional and reliable Hotel Porter to join our team on a fixed term contract for 3 months. This is an exciting opportunity to become part of a guest‑focused environment where exceptional service and teamwork are at the heart of everything we do.
As a Hotel Porter, you will play an important role in creating memorable guest experiences, ensuring our visitors receive a warm welcome, anticipate guests needs and provide outstanding support throughout their stay.
Key Responsibilities
- Greeting guests on arrival and assisting with luggage
- Supporting guest requests in a timely and professional manner
- Maintaining cleanliness and presentation standards across public areas
- Assisting departments across the hotel as required
- Delivering excellent customer service at all times
- Supporting room moves and deliveries throughout the property
- Ensuring health and safety procedures are followed
- Helping create a welcoming and positive environment for guests and colleagues
What we are looking for
- Positive attitude and strong customer service skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexible approach to shifts, including evenings and weekends where required
- Previous hospitality experience beneficial but not essential – full training can be provided
- A proactive and hands‑on approach to work
Benefits
- Meals on duty
- £13 per hour plus service charge (£15 estimated on target earnings)
- Ongoing training provided – both in‑house and external
- Apprenticeships
- Career progression and development – we invest in our people
- Royal Cars taxis 50% discount for our people to and from work
- Refer a Friend Scheme (£250 for general referrals and £500 if you refer a chef)
- Review bonus and scheme (£50, £100, £200, E‑Bike, Smart TV and international overnight stays for 50 reviews plus)
- Access to Wagestream
- 25% off treatments in our spa and 50% off products
- Discount on rooms and food and beverage
- Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
- Opportunities to win raffle prizes
- Exceptional induction game and programme – this is the most fun you will have on your induction day that we promise!
- Team awards and socials
- Fundraising initiatives – we support the community and like to give back, in 2023‑2024‑2025 we walked for wellbeing supporting Hospitality Action.
- Go green – come and work with a company that is committed to creating a greener planet, by looking at how we can reduce our carbon footprint – we have a green team who ensure we are on track, come and play your part in that.
At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.
We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
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