Chick-fil-A Team Member

Team Member Overview

Team Member at Chick‑fil‑A Liverpool works across Front of House and Back of House, welcoming guests, taking orders, preparing food, and keeping operations running smoothly.

Front of House Responsibilities

• Greet guests warmly, take accurate orders, and provide friendly, timely service across dine‑in, takeout, and third‑party collections.
• Create memorable moments through our 2nd Mile Service philosophy, leaving a lasting impression on every single guest.
• Share menu knowledge, current promotions, and limited‑time offers to enhance the guest experience.
• Work closely with the Back of House Team to ensure every order is accurate and complete.
• Keep dining areas and your workstation clean, safe, stocked, and inviting at all times.
• Uphold cleanliness, food safety, and brand standards throughout your shift, including handover and close‑down.
• Address guest concerns professionally and elevate to leadership when needed, sharing feedback to support ongoing improvement.
• Help manage guest flow and support smooth operations, especially during peak periods.
• Follow opening, closing, and operational procedures consistently to support the wider team.

Back of House Responsibilities

• Prepare, cook, assemble, and serve great‑tasting food that our guests will love.
• Monitor food temperatures, cooking times, and portion sizes to ensure every item meets Chick‑fil‑A’s quality standards.
• Follow food safety and hygiene practices to protect both guests and our team.
• Partner with the Front of House Team to ensure accurate, complete orders that reduce errors and enhance guest satisfaction.
• Maintain a clean, organised, and professional kitchen environment throughout every shift.
• Work efficiently across multiple kitchen stations, adapting to the pace and demands of each shift.
• Carry out daily equipment cleaning and maintenance, and follow opening and closing procedures.

What We Love & Hope You Do Too

• Being part of a team that genuinely looks out for one another — not just our guests.
• Growing every day — personally, professionally, and as a team.
• Taking pride in the small things — because the details are what make the difference.
• Bringing energy and positivity to every shift, even on the tough days.
• Making Chick‑fil‑A Liverpool a place our community is proud to have.

You’ll Feel at Home on Our Team If This Reflects You

• Friendly, positive, and service‑oriented with a genuine care for people.
• Naturally driven to help and serve others, reflecting our values with integrity.
• A confident communicator with a collaborative team spirit.
• Comfortable and energised in a fast‑paced environment — whether that’s the dining floor or the kitchen.
• Organised and able to keep up during busy periods, adapting quickly to changing priorities.
• Detail‑oriented with a consistent commitment to quality in everything you do.
• Calm and solution‑focused when challenges or unexpected situations arise.
• Flexible and available to work a variety of shifts, including evenings and weekends.
• Reliable, punctual, and consistent every single shift.
• Growth‑minded with a genuine readiness to learn, develop, and improve.
• Physically able to lift and carry items weighing up to 15kg as required by the role.

What You Can Expect

• To belong here.
• To be supported.
• To learn, grow, and develop.
• To be part of something bigger — a people‑first business that truly lives its values.
• To enjoy coming to work, surrounded by people who genuinely care and where your impact truly matters.
• Competitive pay that reflects the contribution you make to our team, our guests, and our community.
• Flexible scheduling to suit your life — and we’re closed every Sunday.
• A uniform provided, so you’re set from day one.
• A free meal every shift.

EEO & Diversity Statement

We are committed to building and retaining a diverse, inclusive team where every person feels valued, respected, and empowered to thrive. We assess all applications fairly and do not discriminate on any protected characteristic under the Equality Act 2010.

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