Senior Customer Insight Researcher
Based in: London
Reports to: Principal, Customer & Market Research
Key Responsibilities
- Undertake customer and market research covering end-to-end proposition design, including market analysis and supporting business and proposition leaders on business case development.
- Represent the voice of the customer at senior leadership level to ensure that customer and market intelligence informs day‑to‑day decision making.
- Champion customer and market research, challenge non‑customer‑focused plans and propose research solutions that profitably meet customer needs and wants.
- Develop strong working relationships within the C&MR team and other functions to deliver tailored and relevant insights.
- Deliver customer and market research projects – from briefing and design through to execution, customer recruitment, fieldwork, interviews, reporting, QA, analysis and presentation of actionable insights.
- Conduct thorough desk research and synthesize insights appropriately.
- Liaise with external partners such as research agencies or tool providers to ensure world‑class work and value for money.
- Support the team lead with workflow, workload planning and budget management, aligning own workload with team objectives.
- Share insights and ensure uptake by delivering presentations, debriefs and workshops to teams across the business.
- Act as an ambassador for world‑class research methodologies, educating the wider organization on key research initiatives.
Attributes & Experience
- Ability to learn quickly, solve problems creatively, and thrive in a fast‑paced environment.
- Thorough understanding of qualitative and quantitative research methodologies and their appropriate use.
- Hands‑on qualitative researcher with experience designing discussion guides within a B2B setting.
- Familiarity with Qualtrics (or a similar leading platform) to design, set up and launch surveys.
- Experience performing desk research and obtaining relevant insights from publicly available information and news sources.
- Flexibility in responding to changing business priorities and requirements.
- Proven track record of producing results in a matrix organisation.
- Minimum of three days a week working in the London office, with ability to influence from a remote environment.
- Solid experience of customer and market research, including project management and delivery of credible, actionable insights.
- Capability to manage projects and deadlines independently.
- Excellent numeracy and literacy skills with strong attention to detail.
- Strong communication, stakeholder management and presentation skills; passion for storytelling and making complex data easy to understand.
- Proficiency with Google suite products (GoogleSheets, GoogleSlides).
- At least four years of direct experience in the market‑research industry (in‑house or agency) and experience managing research teams in B2B markets, ideally within media, news, information & data sectors.
Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programmes & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
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