Role
Customer Service Apprentice
- Starting salary: Competitive (apprenticeship rate, dependent on experience)
- Full Time
- Fixed Term Contract (Apprenticeship Duration)
- Location: Bridgnorth
About NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments, and has been providing quality insurance for over 110 years. As a mutual, our customers are at the heart of everything we do, and we pride ourselves on delivering excellent service while supporting our local communities.
About the Agency
As a local NFU Mutual agency, we’re proud to deliver a first-class, personal service to our customers. Built on honesty, integrity and trust, we are passionate about supporting both new and existing customers across our region. We champion the personal, face‑to‑face approach that NFU Mutual is known for.
About the role
We’re looking for a Customer Service Apprentice to join our friendly, supportive team. This is a fantastic opportunity to start your career, gain hands‑on experience and work towards a recognised qualification as part of an apprenticeship programme. Day to day, you’ll learn how to:
- Speak with customers face‑to‑face, over the phone and via email
- Help with general enquiries, policy updates and renewals
- Support the team with administrative tasks and keep things running smoothly
- Deliver a high standard of customer service, ensuring every interaction is positive
About you
We’re looking for someone who is:
- Friendly, approachable and keen to learn
- Interested in building a career in customer service or insurance
- Confident communicating with others (or willing to develop this)
- Reliable, organised and takes pride in their work
Essential:
- GCSEs (or equivalent) in English and Maths
- Good communication skills
- Basic IT skills (Word, Excel, Outlook)
- A positive, proactive approach
- A genuine interest in customer service
Desirable:
- Any previous part‑time, voluntary or school‑based customer experience
- Interest in financial services or insurance
Our commitment to you
- Recognised apprenticeship qualification
- Full training and ongoing support
- A varied role where you can learn new skills
- A friendly, supportive working environment
- The opportunity to build a long‑term career
How to apply
Please apply in writing with your CV and a covering letter to elicia_wilkes@nfumutual.co.uk. For an informal discussion, please contact 01746763198.
Data protection: Please note that any personal data submitted will be used for recruitment purposes only and handled in line with data protection requirements.
Closing date for applications: 05/06/2026. Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
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