Customer Service & Sales Support

Cannock AreaMonday to Friday, 08:30am – 5:00pmTemporary to Permanent

Role Overview

We are recruiting for a proactive and customer-focused individual to join a busy and supportive team. The role involves handling inbound and outbound customer calls, supporting the wider sales function, and identifying opportunities to up-sell where appropriate.

This is an excellent opportunity for someone with strong communication skills, good attention to detail, and the ability to build lasting customer relationships within a fast-paced environment.

Key Duties & Responsibilities

• Answer incoming customer calls and manage outbound call schedules in line with team targets
• Provide day-to-day support to the sales team
• Build rapport and maintain effective, professional relationships with customers
• Discuss customer orders, delivery schedules, and handle queries during busy seasonal periods
• Identify cross-selling and up-selling opportunities during customer interactions
• Accurately log and update customer information within the CRM system
• Ensure all call handling and data management complies with GDPR regulations

Experience & Skills Required

• Previous customer service and call handling experience
• Excellent communication and interpersonal skills
• Positive, team-oriented attitude
• Confidence identifying and discussing up-selling opportunities
• Self-motivated, organised, and able to manage workload effectively
• Resilient with a strong work ethic and proactive approach

Training & Qualifications

• GCSE English and Maths desirable but not essential
• Full training provided
• CRM system experience beneficial but not essential

Working Pattern & Flexibility

• Monday to Friday, 08:30am – 5:00pm
• Occasional flexibility required during peak periods
• Holiday restrictions apply during busy seasonal months

Benefits

• Generous holiday entitlement plus bank holidays
• Friendly and supportive working environment
• Ongoing training and development opportunities

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