As a Centre Support Assistant / Showroom Host you will be the first point of contact for customers and ensure they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.
When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.
Responsibilities
- Welcome visitors and customers promptly and professionally
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
- Direct customers to the appropriate department or team member
- Manage incoming calls, forwarding them onto the right department
- Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
- Offer refreshments and keep waiting areas well stocked and clean
- Gather customer feedback and insights to improve the showroom experience and report any concerns
- Support administrative tasks as required
Requirements
Basic computer skills (Microsoft Office, customer database systems) and a background in hospitality, retail, reception or similar customer‑facing role.
Preferred Skills/Experience
- Background in hospitality, retail, reception or similar customer‑facing role
- A friendly and approachable demeanour, with excellent communication skills
- Good organisational skills and attention to detail
- Ability to manage multiple tasks in a fast‑paced environment
- Team oriented mindset
- Basic computer skills (Microsoft Office, customer database systems)
Desirable Experience
- Full Driving Licence
- Experience of working in a large franchised automotive dealership
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
- £13.55ph plus 10% quarterly bonus
- Working Pattern:
- 36 Hours including Saturday working
- 33 days per year, pro rata
- Option of a VW Group Vehicle at preferential leasing rates
- Dedicated mental health champions
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Programme – support and advice on issues impacting your wellbeing
Centre
Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five‑minute drive from Bannatyne Health Club and Orpington’s Retail Park.
Company
Headquartered in Reading, Porsche Retail Group is wholly owned by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South‑East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state‑of‑the‑art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
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