Back of House Manager
The St. Regis London is opening in Mayfair and we are seeking a detail‑oriented, service‑driven Back of House Manager to oversee daily operations of our back‑of‑house support teams. This hands‑on leadership role ensures the highest standards of cleanliness, efficiency, and presentation across dish room operations, night cleaning, banquet plating, and food running.
Job Number 26052488
Location The St. Regis London, 37 Conduit Street, London, United Kingdom, W1S 2YF
Schedule Full Time
Position Type Management
Key Responsibilities
- Oversee day‑to‑day kitchen utility operations, ensuring all supplies, equipment and uniforms are available and well maintained.
- Manage inventory control for china, glassware, silverware and smallwares, monitoring stock levels and inbound materials.
- Maintain high standards of hygiene, sanitation and health & safety, ensuring full compliance with food handling and property regulations.
- Ensure food holding and transport equipment is operational and maintained to required standards; communicate operational updates and issues effectively with senior leadership and cross‑functional teams.
- Lead, motivate and supervise the kitchen utility team, setting clear performance expectations and providing coaching, feedback and development support.
- Promote a positive, respectful and collaborative team culture; manage departmental labour and controllable costs in line with budget expectations.
- Support seamless service delivery and positive guest experiences by ensuring utility operations run efficiently.
- Participate in leadership meetings and contribute to service improvement initiatives.
- Recruit, train and develop team members; monitor performance, conduct reviews and address employee concerns proactively.
Core Competencies
- Proven experience leading stewarding or back‑of‑house teams within luxury hotels or similar environments.
- Strong technical knowledge of hygiene, sanitation, food safety and UK compliance standards, with a meticulous eye for detail.
- Demonstrated ability to manage stewarding operations efficiently, including equipment care, chemical control and waste management.
- Commercially aware, with experience controlling labour, inventory and operating costs while maintaining exceptional standards.
- Excellent leadership and communication skills, with the ability to train, motivate and develop disciplined, high‑performing teams.
- Calm, resilient and solutions‑focused, with a proactive approach to problem‑solving and continuous improvement.
Financial Rewards
- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub’s exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross‑department training to refine your craft and broaden your expertise
- Expert‑led development programmes
- Continuous learning through structured programmesPremium e‑learning platform access
- Be part of an exclusive pre‑opening experience shaping the future of the property
Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
- Food & Beverage discounts across Marriott properties
- Year‑round wellbeing initiatives and wellness activities
Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated—birthday, anniversaries, personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status or any other basis protected by applicable law.
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