Position: Housing Outreach WorkerLocation: Leicester Head Office, LE19Hours: 35 contracted hours per weekSalary: Up to £29,549.06 per annum plus car allowance £2,280 per annumClosing Date: 03/06/2026Job Ref: 5039
About The Role
Would you like to work somewhere where you get to make a real difference every day? Are you passionate about supporting people to live independently and improving the quality of homes? We would love you to join us at Advance as a Housing Outreach Worker. At Advance, our mission is to transform lives by providing safe, supportive and sustainable housing for people with a range of needs. This hybrid role involves working from home and on site visits across West Midlands, Warwickshire, Staffordshire, Hereford and Worcestershire. A full, current driving licence and access to a vehicle is essential.
What The Role Involves
- Managing a wide range of confidential enquiries and taking appropriate action or signposting customers as needed.
- Providing housing advice and housing management services to customers.
- Managing a wide range of confidential telephone enquiries and correspondence, using initiative or escalating appropriately.
- Completing void inspections, arranging repairs and redecoration, and following void procedures.
- Supporting pre‑tenancy viewings, sign‑ups and ensuring correct occupancy agreements are completed.
- Setting up and maintaining accurate tenant records on Open Housing systems.
- Ensuring customers pay rent and service charges; assisting with housing benefit claims and supporting rent arrears recovery.
- Assisting with anti‑social behaviour complaints and neighbour disputes following organisational procedures.
- Carrying out property and tenancy visits to ensure compliance and liaising with external professionals where needs change.
- Promoting customer participation and facilitating access to wider organisational services.
- Supporting customers to claim welfare benefits successfully.
- Undertaking tenancy visits to improve living conditions and sustain tenancies.
- Keeping all manual and digital records accurate and updated; responding to service requests within timescales.
- Supporting Tenant Involvement and Community Investment events and initiatives.
- Assisting with Fire Risk Assessment and water safety actions.
- Ensuring accessible health and safety information for fire, gas, and electrical appliances.
- Ensuring fire and water checks are completed and recorded on site.
Who We’re Looking For
We’re looking for someone who brings empathy, professionalism and a passion for customer service. You’ll thrive at Advance if you naturally demonstrate our PRIDE values: Partnership, Respect, Inclusion, Drive and Efficiency.
- Experience using databases and producing accurate records (essential).
- GCSEs in Maths and English (or equivalent).
- Strong experience using databases and analysing data to produce recommendations.
- High competence in Microsoft Word, Excel, Outlook, and PowerPoint.
- Knowledge/experience of housing management or housing legislation (desirable).
- Experience working in a performance‑target environment (desirable).
- Experience working with customer groups including people with mental or physical disabilities (desirable).
- Understanding of court processes and advocacy (desirable).
- Ability to build excellent relationships with customers and colleagues.
Experience of housing management, performance environments or supporting people with disabilities is desirable but not essential — we’re committed to providing training and development.
The role requires an Enhanced DBS disclosure, whose cost will be covered by Advance. You will also need to provide evidence of right to work.
For more information about the role please contact Laura Williams on email Laura.Williams@advanceuk.org or phone 07739 923 511.
Benefits Of Working For Advance
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part‑time hours).
- Sector‑specific training is provided as part of induction plus opportunities for professional development.
- Access to Perks at Work where you can obtain great discounts on cinema tickets, shopping vouchers and more.
- Long‑service awards payable in 5‑year increments.
- Golden Hello / refer a friend receive up to £500.
- Cycle to work scheme.
- Access to our Employee Assistance Programme.
- Free DBS (Disclosures and Barring Service).
- Excellent opportunities to progress your career within Advance.
- Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment).
Equal Opportunity Statement
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
Training and Induction
All newly appointed staff receive an induction during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
#J-18808-Ljbffr…