Overview
Location: Hybrid/Kingswood, Surrey
Salary: Competitive
Position
Job Title: Property Manager
Location: Hybrid/Kingswood, Surrey
Working Hours: 09:00 – 17:30 Monday – Thursday, 09:00–17:00 Friday
About Heritage Management
Heritage Management Limited was established in 2004 to provide a transparent specialist service for Management Companies, Freeholders and Developers. The Company manages property in Surrey and the surrounding Counties, and our portfolio includes conversions, purpose-built blocks and prestigious private estates including grade I and grade II listed buildings.
All employees are committed to customer service, high service standards and delivering an efficient and reliable service. All Property Managers employed by Heritage are fully qualified through the Institute of Residential Property Management (IRPM) or the Royal Institution of Chartered Surveyors (RICS) or both.
Heritage Management is part of the Trinity Property Group, an Odevo Group Company.
Benefits
- 24 days annual leave for work-life balance.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Hybrid and flexible work opportunities.
- Financial support for personal development.
- Opportunities for career growth.
- Recognition incentives.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.
Job Description
The Property Manager is responsible for the day to day management of a portfolio of developments in and around the Surrey area. Key responsibilities and tasks include:
- Responsible for all management aspects of all developments within the portfolio.
- Carry out development inspections as necessary to ensure the Companies’ responsibilities are met.
- Proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis.
- Effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required.
- Work with customer formed groups such as RA’s, RMC’s RTM etc.
- Ensure customer complaints are resolved effectively and in a timely manner.
- Liaise with the Accounts department to ensure accurate financial management of the development.
- Source, appoint and manage competent trade persons to undertake works across the portfolio.
- Ensure all works undertaken by contractors are of suitable quality and cost effective.
- Ensure all Health & Safety and Industry legislation is adhered to.
Qualifications And Skills
- At least 3 years’ experience in the residential property management sector.
- Ideally ATPI qualified.
- Good knowledge of the Building Safety Act 2023 and requirements for HRBs.
- A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels.
- Must have a full UK driving license.
- Must have intermediate computer skills in Microsoft packages.
- Previous experience of contract management.
- Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines.
- Attention to detail, whilst having the ability to keep perspective and make informed decisions.
Application Process
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Heritage Management on our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number.
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