Customer Service First Response Unit Claims Handler

Job Title: Customer Service First Response Unit Claims Handler

Location: Liverpool

Salary: 26,938 per annum plus the opportunity to earn a performance-related bonus of 4200 paid on a quarterly basis, once established within your role

Job Type: Full Time, Permanent

Working hours: 37.5 hours per week; Monday to Friday 8.00am – 8.00pm(on a rota basis) 1 in 3 Weekends 9.00am-5.00pm.

What you will be doing:

• Providing a professional and proactive response in assessing claims in line with policy and procedure
• Providing an empathetic service to clients who have been involved in road traffic incidents
• Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
• To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
• Handle First Notification of Loss (FNOL) calls, entering relevant claims details
• To monitor and manage claims ensuring all services are provided in an agreed timescale
• Assessing new claims in accordance with policy terms and conditions
• Identify and initiate any potential recoveries from 3rd parties
• Handle any complaints in line with FCA guidelines
• Identifying key requirements for replacement vehicles
• Work to agreed SLA’s and KPI’s

What we’re looking for:

• Excellent customer service skills
• Naturally empathetic and the ability to connect with people
• Quick fast paced problem-solving ability
• Positive can-do attitude
• Good IT skills and a confident communicator
• Passionate about working as part of a team
• Have the ability to make fast, informed decisions
• Excellent organisational and prioritisation skills with a strong attention to detail
• Have a desire to develop skills and experience within the insurance industry.
• The Ability to deal with challenging customers and third party insurers

Benefits:

• A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

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